Social Sales and Marketing Executive

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A WORLD OF REWARDS

• Salary up to £32,000/year
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
• Modern and inclusive Team Member’s areas

The Social Sales and Marketing Executive at the Hilton London Tower Bridge analyses local market trends and competitor activity to generate revenue from Social events for the hotel. The role will be also responsible for the marketing, social media and e-commerce function at the hotel. You will play a crucial role in developing and implementing the annual marketing plan, driving key objectives, current initiatives and relevant marketing activities for the hotel. 

What will I be doing?

SOCIAL EVENTS

• Analyse local market trends and competitor activity to identify new business opportunity for social events and report on any new hotel developments.
• Participate in monthly CFMs (Commercial Focus Meetings) and contribute to commercial strategies, leading the marketing conversation and agenda
• Prepare offers and contracts in accordance with current business
• Cooperate with other departments in the hotel to create an exceptional Guest experience
• Attend Sales events, as required
• Answer customer queries in a prompt and professional manner; build strong relationships with customers to fully understand their needs.
• Plan all social events which are taking place at TwoRuba and prepare Banquet Event Orders. Ensure that all the information is accurate, confirmed and billing details documented and in line with the credit policy.
• Conduct Show rounds with clients in line with the company policy.
• Prepare relevant invoices & final bills and liaise with clients accordingly.
• Manage Group Masters post event to ensure full payment is received
• Manage & Maintain Administrative tasks on Delphi system

MARKETING

• To manage all on-line and social media activities for the hotel
• To conduct monthly checks booking websites ensuring that all content is accurate, up to date and highlights the unique selling points of the hotel and current promotions.
• Liaise with Regional Marketing – joint marketing/promotional opportunities and ensure that the hotel complies with all agreed central and regional marketing activities that are relevant to the hotel commercial strategy.
• Build strong relationships with local venues and partners
• To ensure strict compliance to brand standards in all artwork/graphic design/logos etc.
• To proof-read and vet all written materials for external customer use, ensuring a high quality is achieved.
• Oversee the consistency of all hotel communication tools in terms of design, copy, colour and adherence to brand standards.

What are we looking for?

• Positive “can do” attitude, attention to details, creativity and results oriented
• Commitment to delivering a high level of customer service
• Ability to work under pressure and under own initiative
• Strong organisational and administration skills
• Outstanding communication skills in all areas of writing, listening and speaking English as well as confident telephone manner
• Demonstrated ability to interact and communicate effectively with various levels of management using a variety of communication tools

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels – Hilton Brands vacanciesineu.com Global Hospitality Company

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