Bluetownonline Ltd
- Location:
- Ashford (TN23) – Kent, South East, United Kingdom
- Salary:
- Up to £23874 per annum
- Type:
- Permanent
- Main Industry:
- Search Secretarial, Office & Administration Jobs
- Other Industries & Skills:
- General Administrative & Clerical
- Advertiser:
- Bluetownonline Ltd
- Job ID:
- 131510722
- Posted On:
- 15 January 2025
Job Title: Repairs Assistant
Location: Ashford, Kent
Salary: Up to GBP23,874 pa depending on skills and experience
Job Type: Full time, Permanent
Working Hours: 37 Hours Per Week
Closing Date: 9th February 2025
About The Role:
With an understanding for the importance of delivering quality services and, working as part of a team, you will be the first point of contact for our tenants, customers and contractors. You will be assisting in a diverse range of enquiries by telephone, or other correspondence channels for property repairs issues and to support of the wider team
We are looking for an individual who can take ownership and, responsibility in the administration and resolution of property repair issues. You will work closely with our Repairs Inspectors and Planned Maintenance Team to ensure all tenants receive excellent customer service.
You will be responsible for:
* Raising repairs jobs on the computer system
* Issuing of repair order instructions to contractors
* Issuing of property inspections in accordance with guidelines
* Processing of contractor variation orders and contractor invoices
About you:
To be competent in this role it is essential that you have:
* Customer service experience and experience in work involving dealing directly with the general public or customers
* Good listening and numeracy skills.
* The ability to keep accurate records and to produce simple correspondence
Ideally you will have worked in a customer focused organisation, and be familiar with Microsoft Windows applications. Training will be given in the use of our main Orchard housing system, which is used to manage our 5,500 properties.
Benefits:
We offer a wide range of benefits including:
* Hybrid Working – We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.
* Competitive remuneration package – We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.
* Generous annual leave
* Free life insurance
* Excellent salary linked pension scheme
* Supportive relocation package
* Opportunities for training and development
Additional Information:
With devolution news and talks evolving, we understand that there may be some uncertainty for those currently serving within the sector. Kent, Medway and all District and Borough Councils in the South East already work closely with each other and a devolution deal would represent the next step forward in that partnership working. The services we currently deliver continue to be vital to our communities and will remain so whatever changes may be proposed in the coming year. This is an exciting, but stable time to join our organisation.
We welcome applications from the Armed Forces Community.
Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.
To find out further information about the role and to view the full job description, the council’s website.
Please click the APPLY button and you will be redirected to the council’s website to complete your application.
Candidates With the Relevant Experience or Job Titles Of; Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Customer Services, Repairs Administrator, Property Maintenance Administrator, Customer Service Administrator, Repairs Officer may also be considered for this role.
To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.