Customer Support Specialist with German

Job title:

Customer Support Specialist with German

Company:

Concentrix

Job description

Customer Support Specialist with GermanSzczecinYour responsibilities:

• Develop an in-depth knowledge of our client’s platform.
• Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
• Diagnose software issues and resolve escalated customer complaints engage using established processes.
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all customers.
• Document troubleshooting and problem resolution steps.

Our requirements:

• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
• Passionate about creative problem solving for customers and end users.
• Fluency in German (C1 level) and communicative knowledge of English (B2 level)
• Self-motivated, eager to learn and thrive in a collaborative environment.
• Capable of adapting quickly to changing priorities.
• Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

What we offer:

• Full-time employment contract or civil contract with flexible working hours – the choice is yours!
• Dive into our comprehensive paid training program and emerge as a customer support legend!
• Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!
• Embrace the freedom of work with no dress code – pyjamas, anyone?
• Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.ObserwujWłącz job alert? Co oznacza „Aplikuj szybko”?„Aplikuj szybko” oznacza, że jednym kliknięciem zaaplikujesz na ogłoszenie. Pracodawca otrzyma CV użyte przez Ciebie przy wcześniejszym aplikowaniu lub ostatni dodany przez Ciebie plik w Moje CV. Aby skorzystać z funkcji “Aplikuj szybko” musisz być zalogowany. DrukujPoznajConcentrix77We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.ObserwujWłącz job alert? Co oznacza „Aplikuj szybko”?„Aplikuj szybko” oznacza, że jednym kliknięciem zaaplikujesz na ogłoszenie. Pracodawca otrzyma CV użyte przez Ciebie przy wcześniejszym aplikowaniu lub ostatni dodany przez Ciebie plik w Moje CV. Aby skorzystać z funkcji “Aplikuj szybko” musisz być zalogowany.

Expected salary

Location

Szczecin, zachodniopomorskie

Job date

Wed, 18 Dec 2024 08:40:59 GMT

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