Customer Service Representative

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across UK & Ireland. Prior experience in Health care is not required as we provide full training.

This is a full time position working 5 days per week 08:00 – 16:00 which will include 1 day on the weekend based onsite in our Bracknell office.

Requirements

About the Role

• You will be the first point of contact for incoming calls, appropriately dealing with any queries.
• Handle patient requests by booking appointments, communicating with GP’s and other healthcare professionals.
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
• Ensure information is accurately recorded and stored in line with company policies.

About You

• Excellent customer service skills and attention to detail
• Superb communication skills, written & verbal.
• Experience with call handling/contact centre work is desirable, although full training will be given.
• Good level of emotional intelligence
• Ability to show sensitivity and understanding over the telephone
• Experience using Microsoft Office

Benefits

• You will receive ongoing training and support
• Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
• Company Pension scheme
• Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
• 20 days holiday +8 days bank holiday
• Free parking

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