Refunder

Global Blue

vacanciesineu.com

Nature and aim of the position

Refund Global Blue Tax Free Forms at a Global Blue Refund Point.

Main duties and responsibilities

  • Verify and refund Global Blue Tax Free Forms
  • Ensure a satisfactory experience for our customers
  • Prevent refunding mistakes and fraud
  • Prepare reports as needed
  • Observe Global Blue policies, guidelines and procedures
  • The position may be part of a Downtown Cash Refund Office

Main KPIs

  • Number of refunded transactions
  • Refunding mistake ratio

Reporting and collaboration

  • Reporting line: Refund Supervisor or Airport Manager
  • Mainly cooperates with:
  • Peers at same and other Refund Points
  • Quality Assurance
  • Refund Manager
  • Merchants’ staff
  • Sales organization

Background and Education

  • University degree
  • Helpful: a commercial background
  • Helpful: experience in face to face customer contact
  • Helpful: experience in managing tills
  • Helpful: airport experience
  • Helpful: customer service experience

Specific skills and knowledge

  • Must be fluent in English.
  • Other helpful languages in order of relevance: Chinese, Russian, Arabic
  • Must be dedicated to service and customer satisfaction
  • Must be experienced in using office software
  • Must be trustworthy to handle large amounts of cash
  • Must have a clean criminal record
  • Must be able to handle stress
  • Must be nimble but thorough
  • Must be a good team player
  • Must be flexible in terms of working hours
  • Previous working experience is a plus

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