Contract Manager

Location: Richmond, TW2 7SG

Permanent – 40 hours per week, Monday to Friday 

Salary: Competitive salary + benefits + company car 

Here at Serco, we’re experts in designing, implementing, and managing waste and recycling services, and right now we’re recruiting for a Contract Manager for our Richmond based depot. We provide a complete Waste & Recycling service to ensure our community and client receive the highest standards.

Reporting to the Regional Director, you will lead, manage and be responsible for the performance of an outsourced, local authority contract portfolio including blue collar and supervisory staff in Waste & Recycling service provision within a demanding commercial environment. 

You will champion the continuous improvement and contract growth processes, whilst actively seeking opportunities to increase and introduce new services which will create opportunities to deliver wider services to our client, residents and businesses. 

You will ensure that KPI performance requirements are met, drive for change and innovation in the Contract to meet challenges for the future and develop and maintain effective relationships with local authority, community, trade union, internal and external stakeholders at all levels. 

You will also produce management reports, manage staff and equipment, and manage the absence and welfare of all employees. 

In addition to this, the successful candidate will identify commercial planning requirements and opportunities in service areas, implement exemplary service standards to monitor, review and benchmark service delivery, ensure all employees have received and understood the required training. Career development plans should be produced to enable continuous growth in our teams as well as constantly monitoring financial and operational performance to ensure all operations and methods are cost effective, efficient, with a view to excel targets. 

This is an exciting opportunity for a strategic and passionate leader to take ownership of the Contract and lead the way with regards to innovation, service improvement and expansion.

You’ll have the autonomy to create and implement a strategy for success – but you won’t be doing it alone. You’ll be joining a supportive senior leadership team and company that is as passionate about the delivery of public services as it is about your ongoing career development, with training courses, industry specific training and clear career development measures, all designed to ensure your ongoing success and lasting career with Serco. 

About You 

First and foremost, you will be an experienced and creative Contract Manager or Operations Manager, with experience of managing a large blue-collar workforce with an preferably Environmental Services (Refuse or Street Cleansing) or a Grounds Maintenance background, however not essential for the right candidate.

We ask that you are a strategic leader with the ability to make sound business decisions based upon data interpretation, a Level 5/ Degree or equivalent management qualification would be desirable. 

A Transport Manager’s CPC would be desirable, as well as experience of managing relationships with trade union representatives and Local Authority clients. 

We are keen to hear from applicants with experience of business development and transformation, leading on operational changes, continuous improvement and project management/facilitation, and with the ability to clearly present and communicate changes in a way that inspires and engages others. 

You should have experience of managing close working relationships with the client and Local Authority client experience would be advantageous. We expect our Contract Managers to be very visible with the workforce, leading by example and very hands on. 

If you feel you have the skills to succeed in this role, please apply with your CV. 

Why Serco 

Meaningful and vital work: Working within Environmental Services at Serco means that you’ll play a critical role in ensuring that the communities we serve receive reliable waste management services. 

A world of opportunity: It takes a diverse team to support our Environmental Services and we’re big on internal progression. So whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. 

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

What we offer 

• Competitive salary 
• Company car 
• Up to 6% contributory pension scheme 
• Single medical cover 
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. 
• The chance to make a positive difference to our communities. 
• Interesting, varied, and enjoyable work 
• A company that recognises your contribution 

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About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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