Eurofirms
Job title:
Customer service Operations Specialist with fluent English
Company:
Eurofirms
Job description
Fecha de publicación: 21/11/2024Horario: From Monday to Thursday between 09:30h and 18:30h and Fridays between 09:30h to 16:00h, with the breaks established by law.Vacantes: 1Salario: A concretarPoblación: MadridIniciar sesión para inscribirteComparte esta ofertaDescripción de la oferta de empleo de Agente servicio atención al cliente en MadridAt Eurofirms Services, we are looking for a Customer service Operations Specialist with fluent English. Are you passionate about the world of new technologies? Do you have experience in Customer interaction tracking and management? Then this is your job!Our vision for our future Customer service Operations Specialist will play a key role in the success of the business, ensuring that our customer receive the best possible experience.– Diligently follow up with customers, especially when an issue cannot complex be resolved quickly and provide update throughout resolution process. Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue in a timely manner;
– Monitor ongoing customer interactions, ensuring customer needs are being met and services are aligned.
– Review the data collected from VOC tools to modify it with the right classify, to keep the tool improve classification accuracy.
– TOP common issue identify and follow up
– Identify common top issues, analyze root causes, and develop improvement plans until they all closed.
– Track un-closure cases and follow up to closed
– Track the consumers’ cases that have not closed, and follow up until all closed
– Improve the service process and satisfaction based on voice of consumers
– Timely collect and analysis the voice of consumers, which are used to improve service process and overall satisfactionFunción: Agente servicio atención al clienteRequisitos: – To be familiar with working in a multi-culture environment with excellent communication skills.
– Proficiency in office software applications, Word and Excel.
– Strong knowledge in consumer technology product groups such as software, knowledgebase.
– Minimum 2 years of working experience and 1 year in similar background.Formación: Bachelor Degree and above.Idiomas: Good English proficiency plus a strong relevant native language
Expected salary
Location
Madrid
Job date
Fri, 22 Nov 2024 23:43:16 GMT
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