Workforce Planning Analyst

Job title:

Workforce Planning Analyst

Company:

Align Technology

Job description

Job Description:Join a team that is changing millions of lives.Transforming smiles, changing lives.At , we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.Ready to join us?About this opportunityAlign is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Workforce Planning Analyst 6. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry.The Workforce Planning Analyst should analyze, monitor, and evaluate the function of the workforce (call or service) center by monitoring activities in real time. Create schedules and provide regular reports to management on workload and workforce. Work with Finance to maintain budget accuracy and improve forecast capabilities. Define both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handle shift change requests and monitor new-hire, holiday, and seasonal shift needs. Update and maintain scheduling database with current information; and research, recommend, and implement call center technology and process improvements to reduce overall costs. Furthermore, she/he will be a vital data source for BI Developers to monitor, evaluate, and secure data integrity on all solutions generated.This role will be part of Align Technology’s goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.The location of your office will be Wrocław. We can offer a hybrid work model (2 HO days).In this role, you will…

• Develop hire plan models for Operations.
• Execute weekly, monthly, quarterly, and yearly projections of volume arrival and different Keep performance indicators (KPI), including attrition and hiring projections, within 18 months ahead. Planned, organized, and managed the Forecasting and Scheduling function to maximize operational effectiveness while maintaining internal and external customer satisfaction and quality.
• Support Annual Operating Plan (AOP) projections and provide recommendations accordingly.
• Innovate new reporting solutions required according to operational needs.
• Provide maintenance to programmed and non-programmed solutions repositories.
• Provide in-house solutions.
• Assist by assigning tasks to other WFM resources based on Utilization measures.
• Analyze and develop statistical templates and retrieve information supporting specific requests.
• Maintain official schedules runs in WFM SW and provide maintenance to base schedules.
• Manage Analysis tasks in WFM SW.
• Manage WFM SW reports and provide revision of Daily staff adjustments.
• Manage Group Allowances and schedule preferences in WFM SW.
• Follow up on Intraday performance (IDP) reports and provide recommendations.
• To plan, update, and manage the Roster and WFM SW profile creation and the teams’ maintenance in WFM SW and attrition updates

In this role, you’ll need

• Bachelor’s degree or may have a master’s degree
• 4-6 years of directly related experience.
• Proficiency in English.
• Advanced Excel as a must
• Strong communication capabilities, both written and verbal.
• Ability to assist with technical support on projects.
• Strong interpersonal, problem-solving, organizational, and prioritization skills.
• Proficiency in standard software programs (Excel, Word, Outlook, MS Teams, and others).
• Leadership skills and flexibility to change.
• Excel intermediate certification.
• Professional Scrum Master I certification would be a plus.
• Aspect SW basic handling certification would be a plus.
• Advance Alvaria WFM SW configuration skills

Sound like a good fit?Great! Click the “Apply” link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.About AlignAlign Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.We respect your privacy. Please review our for additional information.Global Diversity Statement:At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.Equal Opportunity StatementIt is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:#LI-AB1#LI-Hybrid

Expected salary

Location

Wrocław, dolnośląskie

Job date

Fri, 22 Nov 2024 06:16:07 GMT

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