Shop Visit Support Officer in Zaventem, Belgium

Shop Visit Support Officer

Job field : Customer services and support

Location : Zaventem , Flemish Region , Belgium

Contract type : Permanent

Contract duration : Full-time

Required degree : GRADUAT/BACCALAUREAT/A1

Required experience : More than 3 years

# 2024-148732

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Job Description

Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families. The company is a key player in the integrated CFM international MRO network. With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ …), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry. More than a 100 airlines, lessors, private aircraft operators and MRO partners have entrusted their engines to our company. We employ over 300 highly skilled, passionate and enthusiastic employees.

To strengthen our Accounts team, we are looking for a Shop Visit Support Officer, who will focus on:

• Preparing and providing administrative support for Jet Engine Shop Visits to ensure customer satisfaction and trust.

• Collecting information from customers and subcontractors to enable efficient administrative follow-up of cases.

Job Requirements

Your profile:

• Education: a higher education degree.

• Technical Knowledge: preferably a basic understanding of jet engines.

• Strong verbal and written communication skills in Dutch, French, English.

• Planning and organizational abilities.

• Precise and methodical work style.

Specificity of the job

Your role:

Customer Communication

• Manage the exchange of administrative information with customers before, during, and after Jet Engine Shop Visits.

• Request and process necessary documentation for Jet Engine Shop Visits.

Administrative Case Management

• Ensure traceability of parts and prepare LLP sheets.

• Compile, archive, and share repair records.

• Create and update the Bill of Work (BOW) and provide inspection reports.

ERP & Logistics

• Set up projects in SAP and handle customer orders per contractual terms.

• Organize transport for engines, parts, and materials, including off-site repairs.

Locate your future workplace

Brussels Airport1930

Zaventem

Flemish Region Belgium

92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.