Dutch customer service agent

Job title:

Dutch customer service agent

Company:

ADM Value

Job description

About ADM VALUEADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience.Our impactGlobal reach: We are present in 6 countries: France, Spain, Morocco, Madagascar, Mauritius and Senegal; our worldwide network of 16 production sites enables us to respond to our customers’ needs on an international scale. Dedicated people: With a team of more than 6,500 passionate and committed employees who share a common vision of excellence in customer service. Belonging to TESSI: As a member of the TESSI group, we benefit from the support of a renowned organization, which will generate sales of 513 million with more than 13,000 employees worldwide.Our commitment to quality and growthQuality and growth: We are proud of our impressive 8.5% growth rate, which reflects our ongoing commitment to innovation, quality and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for companies seeking to raise their standards of excellence in customer relationship management.TakenAs a Customer Service Agent, you’ll be the first point of contact for our Dutch-speaking guests when they need assistance or information. Your mission will be to answer their questions, manage bookings, and ensure everything runs smoothly. If you’re friendly, communicative, and passionate about delivering excellent service, this is the role for you!Customer Support:

• Quickly respond to guest inquiries via phone
• Provide all necessary information about the resort’s facilities, activities, and services.
• Help with bookings for accommodation, meals, and leisure activities.

Problem Resolution:

• Listen to guests with empathy and find quick solutions to their issues.
• Work with other departments to ensure the guest experience is seamless.

Administrative Tasks:

• Keep accurate records of guest interactions and transactions.
• Handle bookings, cancellations in line with company policies.

Vereisten

• Fluency in Dutch
• Previous customer service experience is a plus! Experience in hospitality or tourism is even better.
• Great communication skills, friendly attitude, problem-solving ability, and a proactive approach.
• The ability to handle multiple tasks in a dynamic environment.

Benefits

• permanent contract
• rotating shifts from Monday to Sunday, from 9 AM to 7 PM
• training start date is November 25th

Are you ready to be part of an amazing team and help our guests create unforgettable experiences? Apply now and start your career in hospitality!ADM ValueActeur majeur de l’outsourcing, ADM VALUE dispose de 16 sites de production, en France, en Espagne, au Maroc, à Madagascar, au Sénégal et à l’île Maurice, pour gérer l’ensemble de votre Relation Clients. Depuis plus de 20 ans, nous vous apportons un savoir-faire reconnu dans le traitement multi-canal des contacts entrants et sortants et de vos opérations de back-office.

Expected salary

€22000 – 23000 per year

Location

Barcelona

Job date

Sat, 16 Nov 2024 23:33:06 GMT

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