Student Experience Manager – College of Social Sciences – 44867 – Grade 7

Job title:

Student Experience Manager – College of Social Sciences – 44867 – Grade 7

Company:

University of Birmingham

Job description

Job Description:Position DetailsCollege of Social SciencesLocation: University of Birmingham, Edgbaston, Birmingham UKFull time starting salary is normally in the range £35,880 to £45,163 with potential progression once in post to £47,874Grade: 7Full Time, PermanentClosing date: 25th November 2024Travel may be required for this roleOur offer to youPeople are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.Find out more about theRole summaryWorking closely with the Head of Education Support and Deputy Director of Education (Quality and Student Enhancement), the post holder will perform a critical role in supporting and underpinning the educational activity of the College helping to develop the strategic direction of Student Experience. It is important to the College that its students have a positive experience at each step of their University career and therefore the post holder is responsible for providing authoritative advice, guidance and leadership around improving the student experience and ensuring that students are appropriately supported throughout their journey to graduation and beyond. They will also be required to provide the first point of contact for a broad range of issues associated with student transition, progression, and retention.The post holder will have an understanding of university policy and strategy and will contribute to short and medium-term College wide projects that highlight challenges with existing processes and systems, recommending solutions, and ensuring that agreed developments are implemented. The post holder will also oversee and support the implementation of School Education Plans. In addition, the post holder will be expected to provide a distinctive and visible point of contact for students so that their support can be maximised and a sense of belonging can be created, and good practice shared across the College. This is a busy and varied role, and the post holder should be a motivated self-starter, capable of working independently and committed to working collaboratively with a range of colleagues across the Schools, College and University.Main DutiesProfessional Services Leadership:

• Work in collaboration with the Wellbeing Manager to ensure that both services are operating efficiently and effectively. To deputise for their counterpart in their absence.
• To take overall responsibility for the delivery of efficient and effective professional services in Student Experience.
• Create a motivating environment where staff are challenged, developed, encouraged, and supported to achieve outstanding results.
• To lead and manage a team of professional services staff working closely with appropriate staff in the College Hub, other Heads of Operations in the College and across the University.
• To ensure that all processes and procedures in their area are fit for purpose, efficient and effective and designed to benefit the end-user and to lead a culture of continuous service improvement and review and to identify areas of good practice to share across Schools, the College and the University as appropriate;
• Guide staff through periods of change, communicating a clear and positive vision. Identify appropriate opportunities for development and change and encourage other team members to do the same

Student Experience:

• Work closely with Head of Education Supprort and College Deputy Director of Education (Quality and Student Enhancement) and key School and College student experience leads to develop, oversee and monitor the implementation of the Student Experience strategy for the College of Social Sciences.
• Take a lead in ensuring that our strategy is coordinated, focuses on UG, PGT and PGR and that all activity is managed and communicated appropriately to students across College (including Careers, placements, alumni relations etc).
• Devise, manage and evaluate student enhancement activities from pre-entry to graduation, including resource, strategic and budget management. Scoping best practice from across the institution and wider sector to inform local student engagement initiatives and consulting with Professional Services and academic staff to refine student enhancement activity.
• Developing, implementing and supporting student-led and other enhancement activities. Gathering information through meaningful and on-going engagement. Leading working groups, formulating operational plans, co-ordinating School, College and University activity to inform projects and implementation.
• Representing the College on University committees and influencing staff at all levels across the College and the wider University to ensure participation in key projects.
• Devising, managing and evaluating promotional and incentive strategy for student surveys. Overseeing the Student Experience Officers delivery of the action plans and feedback to students resulting therefrom.
• Oversee the management of the student representation system within the College of Social Sciences, ensuring that the student voices are heard and their needs and requirements are delivered and taking action to ensure that these are dealt with in an efficient and effective manner. Work with the Guild of Students to develop a collaborative and effective relationship to support all areas of activity.

College-Wide Responsibilities:

• To work on a series of Cross-College projects, as directed by the Deputy Director of Operations (Education) or their nominee, which may involve evaluating service provision and recommending and implementing innovative solutions to improve service quality, efficiency and continuity and introducing long term, sustainable improvements across CoSS.
• Engage and contribute to cross College, Academic Services and Guild events and committees and ensure that best practice is implemented. Contributing to University-wide projects.
• To work effectively with senior managers across CoSS, and at times the wider University, to develop and maximise service delivery.
• Undertake any other duties that may be reasonably required by senior College staff, or their nominees, and to perform such duties consistent with the role and grade as may from time to time by assigned within the University.
• To be a champion of and promote Equality, Diversity and Inclusivity across the College and Student body to support an excellent student experience.
• Flexibility to work extended hours and at weekends to meet the needs of, but not restricted to, events such as Welcome/Registration

Person Specification

• Educated to degree level or equivalent experience.
• Understanding of the external environmental factors Experience of managing Professional Services staff and ability to motivate, generate enthusiasm and engender confidence.
• Excellent IT skills, including relevant experience of Microsoft office packages/case and enquiry management systems.
• An ability to work under pressure, manage competing priorities, work to tight deadlines and demonstrate personal judgement and resourcefulness.
• Knowledge and significant experience in Student Experience and Wellbeing, managing multiple complex projects and implementing and managing change
• Experience in writing policies and strategies to support organisational and/or local change
• Experience of interpreting management information for use in College level (or equivalent) initiatives and reviews.
• Critical thinker with the ability to analyse complex data and produce meaningful reports for senior management committees and boards that influence policy and facilitate decision-making.
• Experience of delivering projects to high standards with minimal supervision within a team environment
• Proven ability to create and implement innovative solutions to complex problems
• Demonstrable ability to work within a busy high-pressured environment maintaining both a high standard of work and enhanced customer care for the diverse customer base
• Experience of and interest in the development of high-quality professional services to support administration of programmes.
• Able to use initiative in proposing and developing change to existing processes
• Excellent communication skills, including the ability to communicate complex messages to non-experts and to influence and negotiate effectively with a range of stakeholders.
• Proven ability to work with senior managers, within both College and central University management and a high degree of personal accountability with the ability to influence and win support from senior staff
• Demonstrable ability to work with a diverse range of internal and external stakeholders. Excellent interpersonal skills, with the ability to communicate effectively with students, academic staff, external organisations or other members of a team.

Informal enquiries to Susan Davies, email:View our staff values and behavioursWe believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone .

Expected salary

£35880 – 45163 per year

Location

United Kingdom

Job date

Mon, 04 Nov 2024 23:37:06 GMT

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