Complaint Intake Analyst & Customer Service

Job title:

Complaint Intake Analyst & Customer Service

Company:

Manpower

Job description

DescrizioneManpower is seeking a Complaint Intake Analyst for AbbVie, one of the leading pharmaceutical companies in the industry.The responsibilities include:

• Completing complaint intake via phone and email, including translating local languages to English, identifying complaint codes, following up for missing information, coordinating sample returns, and communicating investigation results.
• Interacting with customers, distributors, and internal stakeholders like CQA, Medical Information, Regulatory Affairs, and Pharmacovigilance.
• Supporting escalated complex complaints and serving as a product expert.
• Making decisions on replacements, credits, or warranty claims, partnering with CQA for translation support, and assisting in process improvements.
• Deciding on vigilance reporting and preparing relevant reports for submission.

Requirements:

• High school diploma required; college or a 2-year Associate Degree preferred;
• Experience in quality or customer service in healthcare settings;
• Excellent customer service skills, both written and oral communication.
• Proficiency in English (mandatory)

If you are seeking a new career opportunity in a dynamic and stimulating environment, join us!AziendaMultinational Pharmaceutical CompanyRequisitiExcellent oral and written English skills +1 Years of experience in customer service

Expected salary

Location

Roma

Job date

Tue, 12 Nov 2024 23:22:10 GMT

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