Lead Analyst Service Solution(Presales & Delivery experience)

Job title:

Lead Analyst Service Solution(Presales & Delivery experience)

Company:

SITA

Job description

Job Description:OverviewWELCOME TO SITAWe’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAM:Act as the point of contact for SITA’s Delivery in providing bid support to all Product and Services Solution Line opportunities ranging from standard to large and complex bids across the regional geographies, to specify and design solutions their components and architecture to meet defined business needs for SITA’s customer solutions products and specific IT projects.WHAT YOU WILL DO:

• Design and cost the delivery model and strategy approach for standard, customized, non-standard, complex and outsourcing projects in the area of Project Management, Business Analysis and Technical Implementation of SITA solutions and services.
• Represent the EURO Delivery function actively in the bid process assisting with customer-facing communications when required.
• Provide appropriate variations to the standard texts in customer-facing proposals and contractual documents for the services defined and agreed in the delivery model solution, this will include timelines, resourcing, in/out of scope items and any variations in services required to meet the needs of this customer and/or specific to any country or location.
• Identify define and agree with the GEO Solutions Design and Central functions (Product Management, DST, Transition) the most effective delivery model and cost to implement the designed solution, aligned with Product standards and SITA capabilities, including the corresponding transition project activities that will be proposed in response to customers’ requirements.
• Work with Products, Solutions Design, Operations & Service management, Contract Managers and Purchasing to develop and issue RFPs to service partners (following the appropriate engagement processes) and to select and negotiate appropriate contracts and service levels with these Service Partners.
• Interface with Product / Solutions Design / Operations and other entities to ensure that the ”Delivery Model” and its component parts have been reflected in the delivery strategy & solution (cost resources process & tools requirements) and is feasible and effective.
• Study and qualify customer and or product management requests for delivery services- Analyze and document customer and occasionally product management requirements and business processes
• Lead Service improvement initiatives that deliver and contribute to the Corporate Business and Functional objectives of the team.

QualificationsEXPERIENCE:

• Bachelor in Computer Science or Electronic Engineering or any other field.
• 3-5 years experience in pre-sales preferably in a global organization and service provider environment delivering high levels of customer satisfaction.
• Minimum 2 years of working in delivery model and proposals, supporting either internal or external customers in service design.
• Technical knowledge and background like networking and cloud infrastructure.
• Experience in service solution design.
• Experience of working in the Airport/Airline industry preferred
• Strong communication skills.
• Fluency in English language.

WHAT WE OFFERWe’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Expected salary

Location

España – Amman

Job date

Tue, 22 Oct 2024 00:59:30 GMT

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