Consultant, Regulatory Governance & End User Technology

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

Purpose of Job

This role will be divided between delivering reporting for regulatory requirements and providing service desk support for users in EMEA

The role will support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement

To provide efficient and courteous service desk and desktop support of tier 1 customers in all aspects of end user computing. Working in a team of 5, covering shifts between 7am and 6:30pm Monday to Friday, the role demands a high level of customer focus, readily picking up problem ownership and working tenaciously until the problem is resolved.

Maintainance and creation of application support documentation and project execution across a range of front office and business support application suites.

In addition to providing day-to-day service desk and desktop support, the individual is expected to undertake project work, including:

Product evaluations and recommendations

Assist in the development of technical standards and operating procedures

Provide assistance to Senior Support Analysts

Application upgrades and deployments

Service Now provisioning

Main Objectives

Provide detailed feedback to business managers and leaders

Assist with maintaining IT controls, processes and associated reporting.

Manage requests for information updates associated to controls and assurance delivery.

Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting.

Oversee and support Audit, Risk and Technical control assessment requests.

Assistance with regulatory and audit items working with the International Technology Governance Manager

Tier 1 customer desktop support and Service Desk operations

Hardware support and life-cycle management

Application installs, moves and changes

Application and hardware upgrades and mass deployments

Service Desktop project tasks execution

Mobility support via BB UEM and WorkSpace One products

Support SCCM Patching MS Deployments where and when necessary

Updating Audit documentation

Monitoring and management of team ITSM Service Now queues

Skills / Knowledge Required

Strong Customer/Service focus

Team player with self-motivation

Well presented professional with good all round communications skills

Diligent work ethic to adhere to audit mandated processes

Able to work under pressure

Flexible

Experience in supporting trading floor environments from Service Desk side

Knowledge of Windows 10 and Microsoft Office products

Strong background in ITSM platforms – e.g. Service Now, Remedy, Cherwell.

Full Blackberry UEM device support

Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within CIBC.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

150 Cheapside, 2nd Flr,London

Employment Type

Regular

Weekly Hours

35

Skills

Analytical Thinking, Analytical Thinking, Application Upgrades, Audit Documentation, Business, Cherwell Software, Computer Support, Control Assessment, Controls Testing, Desktop Computers, Disaster Recovery (DR), Disaster Recovery Testing, Documentations, End User Computing, End Users, Governance Reporting, Hardware Support, Hardware Upgrades, Internal Auditing, Internal Controls, Internal Control Testing, ITSM, Management Reporting, Microsoft Office, Office Equipment {+ 18 more}

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.