Job title:
Support Analyst First Line (French-English)
Company:
Job description
Descripción :Responsibilities
- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.
Requisitos mínimos :
- Mandatory languages: French and proficient English
- Workplace: Presential in business hours at Tenerife – Hybrid with remote working till 75% will be evaluated past 6 months depend business requirements and individual performance-
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7×24 (40 hours per week – 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customer-oriented
- Experience: No specific experience is required (initial training)
Expected salary
Location
Santa Cruz De Tenerife, Islas Canarias
Job date
Tue, 22 Oct 2024 22:29:02 GMT
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