Team Lead Intake and Operations Support

Position Title: Team Lead Intake and Operations Support

Duty Station: Vienna, Austria

Classification: Professional Staff, Grade P5

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 19 November 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. External female candidates:
3. Candidate from the following non-represented member states: Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second-tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

The Office of Internal Oversight (OIO), inter alia, undertakes investigations into alleged violations of IOM’s regulations, rules and relevant administrative instructions, such as but not limited to, fraud, theft and embezzlement, corruption, sexual exploitation and sexual abuse, abuse of privileges and immunities, abuse of authority, workplace harassment, bullying, whistle-blower retaliation and/or other acts of omissions in conflict with the general obligations of IOM personnel. OIO is seeking applicants with experience in conducting investigations concerning the areas of misconduct identified above. When necessary, the position may require occasional international travel, which could include travel to hardship locations.

Under the supervision and direction of the Deputy Director, the Team Lead Intake and Operations Support will be responsible for the following duties:

Core Functions / Responsibilities:

1. Intake: Manages the OIO intake function, including, categorizing and prioritization of allegations. Directs and undertakes preliminary assessments of allegations to determine relevance and credibility. Proposes action to close cases or assign cases for investigation where appropriate. Produces high quality case assessments, closure and referral notes and other investigation documents.
2. Quality assurance: Oversees and conducts quality review of investigation reports and other investigation documents to ensure high quality and legal sufficiency of all OIO work products.
3. Policy and reporting: Leads and undertakes policy development for the Investigation function to ensure compliance with best practices for the conduct of investigations. Provides legal and policy advice to investigators, as required, to ensure investigations conform with established regulatory frameworks. Provides periodic reports on the status and results of investigations (including reporting performance against key indicators), including case management statistics to internal and external stakeholders, as required.
4. Digital forensic: Manages and supervises digital forensic services to assist investigations, including through collection, recovery, analysis and preservation of electronic evidence in accordance with applicable processes and procedures. Prepares detailed clear and concise forensic analysis reports in accordance with best industry practices.
5. Coordination: Liaises with the IOM officials in legal, risk management, ethics, human resources and other relevant offices at IOM in relation to case intake and/or referral of matters for consideration by other units (including on prevention, awareness and response activities). Liaises with the investigation divisions of other international organizations and with national anti-corruption and law enforcement agencies on methodology and quality assurance issues, as appropriate; Supports external quality assurance reviews, as required.
6. Other tasks: Contributes to the ongoing development of professional practices within OIO. Participates in the implementation of the OIO learning and training development plan.
7. Performs such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Law, Investigation, Management, Finance, Audit, or a related field from an accredited academic institution with ten years of relevant professional experience; or,
• University degree in the above fields with twelve years of relevant professional experience.

Experience

• A minimum of 10 years of progressively responsible professional experience in conducting/managing complex administrative and/or forensic fraud investigations and/or policy development and conducting quality assurance reviews and assessments in the field of investigations is required.
• Demonstrated experience at the international level is required.
• Field experience in complex and challenging operating environments is desirable as is experience in the UN or other international organizations is desirable.

Skills

• Proven technical skill and knowledge in operations support and data analytics and how it relates to investigations.
• Ability to listen, adapt, persuade and transform.
• Ability to get things done.
• Building and sharing knowledge.
• Actively builds deep knowledge in one or more areas.
• Make valuable practice contributions.
• Applies existing knowledge to work.
• Provides advice and support to others.
• Participates in team-based activities.
• Demonstrated skill in building team morale and consensus.
• Skills in relationship management build strong client relationships.
• Ability to focus on client results and impacts.
• Anticipation of evolving client needs.
• Manages conflict and stress.
• Task Management skills: Produces timely, quality outputs. Exercises sound judgment/analysis.
• Develop creative solutions. Ability to handle multiple tasks.
• Learning: Provides constructive coaching and feedback.
• Professional: Demonstrates ability to perform in accordance with relevant professional standards for administrative investigations.
• Demonstrates ability to use and apply the following technical processes of aides, in order to improve the efficiency and effectiveness of OIO services, investigation software (case management /information management systems environments); familiarity with forensic tools and analysis techniques.
• Knowledge of intergovernmental governing processes.
• Proven knowledge of UN system policies, rules, regulations and procedures is highly desirable.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 3

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.