Internship – Customer Experience Support

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Experience Support – Internship

When you join a team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!

Our internship program will give you a chance to get real-world business experience and build your network before graduation. We are seeking an upbeat, responsible intern to join our growing organization. In this position, you will be encouraged to learn the ins-and-outs of our daily routines and procedures. You will focus on learning how our organization runs, and will gain valuable insight that can further your interest in your chosen career field.

Customers throughout the globe rely on our extensive range of products and services—from next-generation instruments to everyday lab essentials to life-saving medicine. If you desire to join an outstanding team, Thermo Fisher Scientific can provide you with the opportunity to work and support teams that enable our customers to make the world healthier, cleaner and safer. Thermo Fisher’s work is carried out by dedicated professionals who want to make a difference. We have many opportunities to offer!

Summary of Internship

Internship positions provide an opportunity for students to get hands on experience in a commercial environment.

Functions:

As part of the Customer Care team in Italy you will be in contact with customers from Life Sciences organizations, Biotech and Clinical companies or public institutions. You will support our customer experience activities aiming at providing excellent service to our customers.

You will be introduced to many commercial and administrative processes that support the order fulfillment cycle, including quoting, as well as you will collaborate with diverse parts of the function. You will have a wide portfolio of tasks to complete. Plus test your natural curiosity in challenging current state, propose for process improvement opportunities and suggestions for efficiency gains.

Qualifications:

• Student currently enrolled in classes leading to an accredited Bachelor’s degree level in a commercial/management or life-science field
• Fluency in Italian and English languages
• Students requiring to complete an internship
• Desire and motivation to develop a career in Customer experience
• Ability to work independently and as a member of a cross-functional team
• Ability to learn, be mentored, and improve
• Outstanding customer focus
• Accuracy and attention to detail is required in performing all functions of this position.
• Ability to identify and solve problems and to multi-task under due dates.
• Work in close collaboration with key partners such as Sales, Finance, Legal, Operations, to ensure a fast and professional response to our customers’ inquiries
• Good organizational skills and the ability to prioritize effectively
• Demonstrate judgment, tact and subtlety in dealing with internal and external customers
• Excellent written and oral communications skills are required
• Experience with Microsoft Office package

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and chip in to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today!

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