Operations Administrator

Job title:

Operations Administrator

Company:

University of Stirling

Job description

As part of the Student, Academic, and Corporate Services (SACS) Directorate, Student and Faculty Operations (SFO) has a remit to design, lead and deliver an informed, effective, and integrated professional service for the five faculties, which in turn will benefit both the staff and student experience. SFO delivery ranges from strategic level support and resource planning and management for Deans, to the breadth and depth of the administration and technical service of learning, teaching and research in faculties, and the fluent management of the Student Administration lifecycle from enrolment to graduation.You will be based within the Faculty of Health Science and Sport as part of the wider Student and Faculty Operations grouping which brings together faculty-based professional services teams and related central services. This role will be split equally across the Faculty Operations Team and the Learning and Teaching Team.You will act as a first point of contact for staff, students, visitors and other key stakeholders. You will deliver high quality administrative support for the Faculty Office as well as a range of tasks relating to the administration of academic programmes and other activities. You will support the student experience, assist academic staff, students and professional service colleagues.You will demonstrate strong communication, organisational and administrative skills and support the day-to-day running of a busy office. An interest in supporting the student community is essential, as is the ability to work flexibly as part of a team and to prioritise responsibilities within a busy working environment.Your application of processes and procedures and use of systems will be efficient, effective and customer focused and you will ensure compliance with University regulations and, where appropriate, the requirements of external accrediting bodies.You will work closely with colleagues across the Faculty as well as others within central professional services teams including Human Resources, Finance, Estates and Campus Services, Information Services, Student Administration, Academic Registry, and Student Support Services.Informal enquiries should be made to Lyana Macinnes, Operations Manager, Faculty of Health Science and Sport,Description of Duties

• Provide administrative support to academic staff, professional services colleagues, applicants and students
• Support the PA/Operations Officer on a range of HR, recruitment and health and safety activities
• Provide support to Faculty Committees and working groups
• Manage Faculty website updates
• Assist with a range of financial tasks
• Maintain good working relationships with key contacts to help improve service levels
• Handle confidential information with discretion, adhere to university policies, and maintain high ethical standards in all administrative tasks
• General office operations
• Assist with recruitment, conversion, and induction activities
• Provide assistance in managing the administrative aspects of the student life cycle

Please see the attached document for a full description of duties.Essential CriteriaQualifications

• Educated to a minimum of HNC/HND level, or equivalent professional experience

Communication

• Communicating verbally and in writing
• Listening actively

Organisation and business planning

• Multitasking and adaptability
• Responding to customer requirements

Data Analysis

• Organising information

Digital

• Utilising software to enable delivery

Interpersonal

• Collaborating and working as a team
• Delivering customer service
• Maintaining good relationships

Judgement

• Identifying and resolving routine administrative issues

About UsAs part of the Student, Academic, and Corporate Services (SACS) Directorate, Student and Faculty Operations (SFO) has a remit to design, lead and deliver an informed, effective, and integrated professional service for the five faculties, which in turn will benefit both the staff and student experience. SFO delivery ranges from strategic level support and resource planning and management for Deans, to the breadth and depth of the administration and technical service of learning, teaching and research in faculties, and the fluent management of the Student Administration lifecycle from enrolment to graduation.The Faculty of Health Sciences and Sport is at the heart of the University’s sporting and wellbeing life, offering extensive study and research opportunities. Our focus is to make a difference to communities and the people within them, across the world. We focus on delivering excellence in all we do and to make global impact through research, education and practice. We inform policy at national and international levels by ensuring our research and teaching has impact. Our students develop to become competitive, independent, confident learners and our skilled graduates are global citizens, capable of making a difference wherever they work. We value lifelong learning and education, research-led teaching and an excellent student experience. We aim to make a real difference to the global health and sport industries.The UniversityThe University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland’s University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
@stiruniAvailable documents

Expected salary

Location

United Kingdom

Job date

Sat, 26 Oct 2024 07:02:23 GMT

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