Jones Lang LaSalle
Job title:
Workplace Services Senior Coordinator
Company:
Jones Lang LaSalle
Job description
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.As an integral part of the Workplace Services team, working closely and reporting directly to the Salesforce Workplace ServicesLead, the Workplace services Senior Coordinator, will be based in our Milan office and will be managing a team of EventsCoordinator, Guest Services ambassadors & Day Services agents and will be responsible to manage our general day to dayoperations with a focus on all the WPS pillars (Soft Services, Hospitality & Events & Office Services).
The ideal candidate will be flexible and agile. Must be customer service oriented, organised, understand the business needs,have a strong attention to details, be ready to work in a fast corporate environment, be able to prioritise and tackle all admintasks on time, be problem solving oriented and have a positive and can-do attitude.
The WPS Senior Coordinator will also collaborate with team members in different cities/countries and build a strong relationshipwith all our stakeholders and business partners.
He/She must be very accurate and organised, understand the business needs, be motivated and flexible, have a strong attentionto details, be ready to work in a fast corporate environment, be able to prioritise and tackle all admin tasks on time, be problemsolving oriented and have a positive and can-do attitude.
Main Responsibilities include, but are not limited to:Become an expert of all our tools (Gmail, Gdrive, Gsuite, Slack, etc.);
Deep understanding of ticketing tool system, including data & reporting capabilities;
Full knowledge of our internal processes & WPS playbooks;
Manage a team of GSA, Meeting&Events Coordinator, office assistant & Day porters;Hold individual 1:1s and performance reviews with direct reports;
Ensure weekly meetings cadence with the Workplace Services team to maintain full oversight for the offices;
Provide trainings when needed for the current team, supervise the training and onboarding of potential new comers;
Supervise the administration, organisation and planning as required for every event & services;
Accountable & Responsible for back-up staff planning, onsite supervision to ensure service continuity at all times;
Supervise the use of resources and ensure budget tracking;
Prepare, attend and present monthly KPIs and Financial review;
Set up and Hold meetings as required for planning and provide information to hosts or any relevant stakeholders asnecessary;
Management of restricted Meeting Rooms across the Milan locations by using the REWS Ticketing tool maintaining the service level agreements (SLA) based on our playbook;
Ensure accurate data quality and tracking is managed for all Guest Services Hospitality & Events local data (sign-inenterprise , Ticketing tool etc);
Own customer-facing spaces, such as the Executive Room and the Event Space in support with the Meetings & Events Coordinator;
Responsible for the smooth execution of any high-level or large-size event request and VIP/Executive visits;
Support any kind of events hosted in our offices with logistic requirements, such as catering, furniture, AV equipment;
Continue building a supplier network for marketing agency, catering, entertainment, furniture and equipment rentalensuring variety and flexibility;
Provide professional skills for crisis management/ complaints/ short notice changes and aim for the best possible resolution;
Ensure all M&E documents, events tracker, checklists and guidelines are up to date as well as the catering catalogues;
Follow GS&S security policies and ensure these are carried out for every event; Raise any GS&S concerns to the relevantPOC and Workplace Services Lead
Cooperate with the Workplace Services Lead in the rollout of any Workplace Services alignment projects, programs,playbooks, and other initiatives;
Proactively report any facility maintenance requirements to Facilities & Office Services Coordinator;
Flag any Guest Services & Hospitality issues in service delivery, possible complaints or occurring risks to the WorkplaceServices Lead for resolution;
Manage our snack&refreshment program in Milan;
Build strong, lasting relationships with our Key partners such as Security, Health & safety, Business technology, functionalleads, space planning, marketing, etc…
Tackle and supervise any maintenance issues that may happen in the office – When needed work with the business centerand the Salesforce WPS Lead.PROFILE
Qualifications:Minimum 3 years of experience in a supervisory (team management and customer-facing roles);
Hospitality & office management background;
Experience with Mac and Windows, including competency with Gmail, Google Calendar and Google Drive;
Fluent in spoken and written Italian and English.Interpersonal skills:
Hospitality/ Corporate experience and background – Ensure professional personal presentation at all times (including bodylanguage etc.);
Passion in delivering excellent customer service and strong attention to details
Strong interpersonal and organisational skills with ability to multi-task, prioritise;
Excellent problem solving skills, time management, good team player, consistency, pro-active and can-do attitude;
Ability to work in a fast-paced environment and meet deadlines;
Excellent communication skills, both verbal and written are essential;
Previous experience in corporate organisations, hospitality or customer service roles are a plus.#LI-FT1Location:On-site –Milano, ITAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
Expected salary
Location
Milano
Job date
Wed, 30 Oct 2024 08:06:13 GMT
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