Front Office Manager – Vienna

We are looking for a Front Office Manager to join our pre-opening team at Mandarin Oriental, Vienna, set to open in Summer 2024.

Mandarin Oriental, Vienna will be housed in a heritage building and comprise 151 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. The property will also house a Spa at Mandarin Oriental featuring a series of treatment rooms, a swimming pool and a well-equipped fitness centre. A range of adaptable banqueting and meeting spaces will be available for events and social occasions.

The 17 Residences at Mandarin Oriental will be located on the top two floors of the building and will have private access to the roof, with several of the apartments offering outdoor terraces and stunning citywide views. These will be some of the most exclusive apartments in the city, with owners enjoying Mandarin Oriental’s legendary service and direct access to the hotel’s facilities.

As Front Office Manager, you will be responsible for the following responsibilities:

• Setting up of the Front Office department for the pre-opening hotel and leading the day-to-day operations of the Front Office once open
• Responsible for the leadership of the team and achievement of performance targets of the Rooms Division
• Design and implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Mandarin Oriental Hotel Group
• Recommend and execute improvements in hotel policies and Rooms Division operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards
• Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required
• Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition
• Recommend opportunities for improvement of organization and colleagues experience to improve job performance which is translated into achievement of quality goals
• Drive colleagues’ satisfaction and motivation by developing good employee relations through pro-active engagement, coaching, and development of team members.

What are we looking for?

• A minimum of 3 years of experience in a similar capacity within a luxury hotel environment.
• Strong leadership and team management skills, with a passion for delivering outstanding guest experiences.
• Proven expertise in Front Office operations.
• Excellent communication and problem-solving skills.
• Proficiency in English and German.
• Strong organizational and financial acumen, with a focus on optimizing performance.

We offer world-class benefits, including but not limited to:

• Discounts on hotel stays and dining across the group.
• Colleague recognition and reward programs.
• An exciting range of learning and development programs.
• Opportunities for promotion and transfers worldwide.
• Colleague social events and wellness programs.

Do you want to be part of this unique new opening? We look forward to receiving your application!

Read Full Description