Circle Recruitment
- Location:
- Dudley (DY1) – West Midlands, West Midlands, United Kingdom
- Salary:
- £27000 – £31000 per annum
- Type:
- Permanent
- Main Industry:
- Search Information Technology Jobs
- Other Industries & Skills:
- Helpdesk, Technical support
- Advertiser:
- Circle Recruitment
- Job ID:
- 131268433
- Posted On:
- 25 October 2024
2nd Line IT Support Engineer – Dudley (Hybrid)
Due to continued growth, a leading IT Consultancy based in Dudley is looking for a 2nd Line IT Support Engineer to join the team.
As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation.
Key Skills required:
* Previous experience in either a support desk or field/customer facing role
* Windows Server 11-10 OS & Desktop OS experience
* O365 administration e.g. SharePoint, OneDrive
* Azure AD
* Networking – good experience with firewall technologies, VPNs etc
* Proven experience troubleshooting and diagnostic experience via logs, tickets and reports
It would be highly advantageous if the ideal candidate has experience with Hyper-V or VMware, and backup technologies such as Veeam.
The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.
Company benefits include:
* Starting salary up to GBP31K DOE
* 25 days annual leave + bank holiday
* Company pension scheme
* Hybrid working – 2 days WFH
* Private healthcare
Interested? Don’t worry if your current CV isn’t up to date – please reach out to Gianluca circle recruitment (dot) com
Key words: Windows Server, IT Support, , 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, West Midlands, Dudley, Stourbridge, Birmingham, hyper-v, exchange
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