IT Support Technician in Remote, United Kingdom

Job title: IT Support Technician

Department: IT

Location: Scotland

Hours: 37.5 hours per week

Salary: Competitive

We’re looking for a IT Support Technician to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.

**Great career development opportunities – grow with us.

About the role

You will be responsible for providing a comprehensive and efficient service to all Activate Group projects and employees (across all UK sites). You will carry out varied aspects of IT administration from end user support to installing, configuring & maintaining IT equipment. You will be able to work in a fast-paced environment, managing various support requests prioritising accordingly.

Key responsibilities

• Providing workstation, telecoms and application support across all AGL UK based sites in a timely fashion escalating any urgent problems that require more in-depth knowledge. This will be based from Peterborough office.

• Installing software and patches across workstations.

• Supporting management information and reporting preparing and developing

• To ensure that all calls are logged in a consistent manner within IT Service Desk

• Assist with keeping asset registers up to date.

• Help maintain company intranet platform.

• Working towards improving efficiencies within the group by helping automate tasks.

• To ensure all calls/requests are updated and resolved within SLA targets

• Ensuring software compliance across the group keeping track of all licencing.

• Maintaining and updating documentation detailing current infrastructure.

Skills and experience

• Strong Microsoft Office skills

• Hardworking and can-do attitude

• Good communication skills

• Technical accreditations (A-Level or above)

• Understanding of WAN/LAN and Wireless Networks

• Good understanding of hardware (Workstations/Servers/Printers/Projectors)

• Solution-orientated looking to get to the bottom of an issue and use initiative

• Flexible and ready to support after working hours.

Benefits

• 33 days holiday (including bank holidays)

• Personal health cash plan – claim back the cost of things like dentist and optical check ups

• Enhanced maternity / paternity / adoption / shared parental pay

• Life assurance: three times basic salary

• Free breakfasts and fruit

• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you’re at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we’ll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone’s bad day better

Values:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.

• Strive for better – Be bold. Challenge the norm – make small improvements often.

• Win together – Be a team-player. Win together, learn together, respect each other.