Principal Quality Partner (m/f/d)

Diabetes is a pesky monster — and that’s putting it mildly. If you’re serious about helping us face it head on, come join us! For a behind-the-scenes look, check out our Monster Culture Blog, this little video and Roche code4life to see what makes mySugr and Roche tick.

Here’s what we’re looking for:

Quality is a competitive advantage for Roche. It allows us to deliver high-quality products to patients, ensures our right to operate, and helps us create value through process excellence and continual improvement efforts. Quality is every patient’s right and every employee’s responsibility. 

Your upcoming mission:

As an Operations Quality Principal Quality Partner you are accountable for ensuring your contributions are delivered in a way that lives up to our commitments to each other and the We@Roche Diagnostic Commitments. You are responsible for building and developing your capabilities to contribute more to the team, customers and patients. You apply new approaches to improving your work to increase productivity, reduce costs or mitigate significant compliance issues within your area of influence. You work as a strategic business partner to help break down silos between organizations (internal and external) all which lead to developing and producing safe, quality products and services that meet customer requirements throughout the entire lifecycle. You push the boundaries to enable and implement smart, risk-based compliant processes that result in quick and efficient innovation.

Specifically within this role, you are accountable for the architecture of your certified quality system, performing the quality planning activities, identifying risks, collaborating, communicating, and influencing senior management to ensure we utilize the mQMS and continue to deliver execution of our processes effectively.

You coordinate, execute, and lead Management Review and Routine Data Monitoring, ensuring the organization understands the risks and that we have actions to ensure continuous control of our processes, maintaining our right to operate. Based on your quality system plan, you lead the external audits ensuring we meet our obligations under the health authorities and regulatory agencies. You communicate with authorities and internal stakeholders to prepare, lead and follow up on external inspections. You lead the strategy of the audit and inspections. You work closely with the Management Representative and the Executive Leadership, understanding the strategy, at the site to ensure Management Responsibility is effective in the management of our quality system

You will be responsible to drive business results and customer value:

• Perform activities as required to meet Q&R goals and objectives independently and lead through the performance of these activities. Able to identify improvements and implement independently. Participate in cross functional Global initiatives. 
• Responsible for training, coaching, mentoring and leading other quality managers or business partners, as applicable in a professional manner to ensure that business needs are being met. Has a deep product and process understanding and is able to translate this understanding into tangible learnings for other employees. 
• Document authoring and review as required to support changes. Performs technical reviews, as applicable. May require collaboration with supervisor on technically complex technical reviews independently.
• Preparing documentation for, coordinating, leading, and participating in audits as applicable.
• Completing all required training in learning solution.
• Able to troubleshoot issues as they arise, independently develop and implement cost effective and non-complex actions solutions to ensure that daily work is completed without jeopardizing compliance.
• Communicating significant quality or regulatory issues and risks that may impact product quality or regulatory compliance in a timely manner to Executive Management.

Advance the work of the Network, making tradeoffs and breaking silos

• Ability to work day to day without supervision to correctly complete daily scheduled and unscheduled activities. Initiates activities independently and initiates interactions across departments as applicable. Initiates daily activities independently with cost, culture and compliance. Has courage to make decisions even outside of scope/comfort zone. Is decisive and does not procrastinate on decisions; develop solutions and present both issues and solutions to your manager.
• Leads and/or participates in large/global cross-functional or cross-chapter projects. 
• Develop and Lead process improvements to meet business needs taking into consideration cost, compliance and complexity to implement robust processes. Able to link responsibilities with both site and Global Quality and Regulatory. Drive innovations across the global organization.

Empower and enable the Network

• Build and maintain strong partnerships with colleagues and business patterns to assure alignment around strategic projects and day-to-day activities and to assure mutually successful working relationships.
• Be the champion and advocate for Engrained Quality at the Site.
• Build a culture of continuous improvement.

Enable the organization’s New Ways of Working

• Act as role-model for Agile Leadership behaviors, as well as for our culture, mindset & behaviors as defined in Dia Operating Principles.
• Model behaviors to support the organization’s transformation to new, more Agile Ways of Working – e.g. new decision making/governance practices, collaboration, etc.

Everything you do should contribute directly to the achievement of our Roche Ten Year ambitions, including:

• Double patient access to novel, high-medical-value diagnostics solutions
• Build the leading, profitable insights business
• Improve patients’ lives via ‘OneRoche Approach’ to ecosystem in every country

How

Know and follow the Dia Operating Principles and Roche Core Competencies. Adopts and adheres to the Leadership Commitments. Accountable for meeting commitments. Is flexible, able to shift priorities while balancing commitments and daily work requirements, independently. Seeks candid feedback on his or her performance and acts on it. Recognizes the contributions of teammates and peers. Establishes strong collaborative relationships inter-departmentally, across sites and across all of the global organizations and leverages these connections to achieve our key results. Identifies personal goals and actively manages her or his career to pursue personal goals and priorities independently.

What else do you have in your toolbox: 

• 5-10 Years experience; Recognised internally as an expert in own job discipline.
• Bachelor’s / Master degree in Life Science, Data Science or related subject or equivalent experience. Completed training as a technician or laboratory technician; or equivalent qualification for the tasks; limited working experience.
• Has worked in more than one function within quality management and may have worked outside of Quality Management. Can manage highly complex and/or global projects, or equivalent experience.

Here’s what to expect:

• Ambitious and passionate people building meaningful products
• An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams
• A growing organization with room for development
• Not a corporate environment, but the leverage of a global market leader (Roche family)
• A kick-ass new office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!

Who we are and what we care about:

Here at mySugr we are committed to providing a healthy, equal and inclusive working environment for our Monster Tamers to help them make diabetes suck less! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow at mySugr – both professionally and personally.

Being a global leader in integrated Personalised Diabetes Management (iPDM), Roche Diabetes Care collaborates with pioneers around the globe, including people with diabetes, caregivers, healthcare providers and payers. We aim to transform and advance care provision and foster sustainable care structures. Under the brands RocheDiabetes, Accu-Chek and mySugr, comprising glucose monitoring, insulin delivery systems and digital solutions, we unite with our partners to create patient-centred value. By building and collaborating in an open ecosystem, connecting devices and digital solutions as well as contextualising relevant data points, we enable deeper insights and a better understanding of diabetes, leading to personalised and effective therapy adjustments.

In Austria, we have a legal obligation to disclose the minimum salary according to our collective agreement, which is gross €3.455 – per month for this position. But! Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.

Interested? Great. We’d like to hear from you! Just click that “Apply Now” button and send us your CV in English… and anything else that you think might impress us.

Roche is an Equal Opportunity Employer.

Roche is an Equal Opportunity Employer.

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