Robotics Service Expert

Job title:

Robotics Service Expert

Company:

Stow International

Job description

Company DescriptionMovu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?Job DescriptionAs a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.

• Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline: maintenance procedures, service procedures, spare parts lists,…
• Remotely support field team

• Point of contact for technical escalations from the Service team and the first line helpdesk
• Making analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
• Take part of that Quality board & represent Service operations
• Take part of a rolling system of 24/7 support towards our teams and customers
• Support on the creation of training for the technical team
• Act as the point of contact for the latest info on the product
• Development of structure and tools how the service engineers should work
• Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
• Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
• Manage the technical changes & coordinate the field actions to execute these
• Monitor the customer need for specific features and translate / prioritize these towards product management

Qualifications

• You have a technical bachelor degree or equivalent through experience. Experience in a technical service or commissioning function of 3 years is required.
• Affinity with software is recommended
• You are hands-on
• You’re available for travel for 30% of your time worldwide
• Good knowledge of Dutch/English. French is definitely a plus.
• Computer skills: MS Office + Teams
• You are sociable, eager to learn, driven and cheerful
• Customer-friendliness and passion are second nature to you

Additional InformationWhat we offer you?

• A place in an enthusiastic, young organisation with the necessary ambitions
• The necessary freedom and the opportunity to take initiatives
• A competitive gross salary
• Group and hospitalisation insurance
• car + fuel / charging card
• Meal vouchers (8€)
• Net allowances
• Participation CAO90 Bonus
• 12 ADV Days (32 leave days in total)

Expected salary

Location

Lokeren, Flandre-Orientale

Job date

Thu, 03 Oct 2024 07:22:33 GMT

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