Customer Success Manager (MENA/EMEA)

Overview

At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand’s global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.

Veriff is hiring a Customer Success Manager (MENA/EMEA) for our GTM Division with a focus on supporting enterprise customers in the Middle East and European regions.  As a Customer Success Manager, you will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and customer success.  You will be responsible for working directly with key stakeholders ranging from developers to executives to ensure that clients get the most out of Veriff. We’re looking for someone with a strong ability to build relationships while understanding needs and providing solutions. This position will play a central role in maximizing relationships with our key strategic clients in the Middle East.

You’ll help us protect honest people online by:

• Ensuring growth and utilization within our customer base
• Understanding customer integrations, technical set up, ensuring each set up is optimised for each customer use case
• Working with Product Management and Engineering to provide feedback from the field and represent the customer perspective with the goal of developing a more robust and innovative core product
• Developing trusted relationships with our customers
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serving as the link of communication between customers and internal teams
• Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicating the progress of initiatives to internal and external stakeholders
• Assisting with challenging customer requests or issue escalations as needed

You are the right future Veriffian for the job if you have/are:  

• 6+ years of customer success or account management experience within the SaaS industry
• Previous experience supporting global clients particularly within the Middle East and European regions
• A proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Knowledge and understanding of the the regulatory and compliance landscape within the Middle East regions around KYC and IDV
• Highly organized and a skilled multitasker
• Excellent written and verbal communication skills and a knack for delivering compelling presentations and product demonstrations
• Highly developed interpersonal and client-facing skills

You’re an especially awesome match if you have/are:  

• Previous experience as a CSM/AM within the IDV/IDVaaS industry
• Previously worked for a global scaleup/startup
• Previous experience managing key, enterprise clients within the SaaS industry

Why Veriff?

• Flexibility to work from home
• 7 extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Private health insurance coverage to ensure you’re feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs

Tagged as: 5+ Years