IT Support Specialist

Grafton

Job title:

IT Support Specialist

Company:

Grafton

Job description

For our Client, new Company on Krakow market which has built a SSC structures we are looking for a candidate to position of IT Support Specialist.Responsibilities:

  • Supporting internal customers via phone and remote tools. Handling direct contact with end users on daily basis while troubleshooting their problems related to computer systems, hardware, software, applications, telephone, network.
  • Taking ownership of incoming requests till successful resolution including issues escalated from Tier I.
  • Identifying and troubleshooting problems using remote desktop tools and other resources.
  • Tier 2 Application Support
  • Active Directory Administration
  • Email security monitoring, Access Requests and other user provisioning tasks
  • Assists peers with troubleshooting, SD processes and procedures.
  • Supporting colleagues with troubleshooting and incidents resolution.

Supporting : Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Document, etc.)Requirements:

  • Bachelor degree in Information Technology or equivalent
  • 2-3 years of experience working in IT service desk
  • Fluent knowledge of English, knowledge of other language would be an asset
  • Professional certification (e.g. ITIL Foundation) would be an asset
  • Network administration and troubleshooting skills
  • Knowledge of Operating Systems (Windows, iOS, Android) and Protocols (HTTP, FTP, DNS, IP, SSH, etc.)
  • Knowledge of systems and administration of: Active Directory, MS Office, etc.
  • Basic network administration
  • Experience in VOIP systems

Benefits:

  • Stable employment
  • Social package (private medical care, life insurance, multisport card)
  • Extensive training package
  • Annual bonus
  • Office in the city center
  • Hybrid model of work – 2 days per week in the office

Expected salary

Location

Kraków, małopolskie

Job date

Wed, 02 Oct 2024 00:31:44 GMT

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