Concept Resourcing
- Location:
- Brownhills (WS8) – West Midlands, West Midlands, United Kingdom
- Salary:
- £23000 – £27000 per annum + Benefits
- Type:
- Permanent
- Main Industry:
- Search Information Technology Jobs
- Other Industries & Skills:
- Helpdesk, Technical support
- Advertiser:
- Concept Resourcing
- Job ID:
- 131200952
- Posted On:
- 07 October 2024
Job Title: Second Line Support Technician
Location: Walsall
Salary: GBP27,000 + Benefits (DOE)
Join our clients team as a Second Line Support Technician in Walsall. If you’re skilled in technical support, problem-solving, and have excellent communication, we want to hear from you.
This job is shift based: 7am-3pm, 8am-4pm, 9am-5pm and occasionally 10am-6pm. Occasional weekends will also be required.
Responsibilities:
* Provide second line support for all our clients technology systems.
* Support colleagues with hardware, software, and IT queries.
* Identify, diagnose, and resolve incidents within SLAs.
* Release changes to the estate and onboard new solutions.
* Collaborate with third parties for new store openings and system support.
* Monitor system jobs, respond to alerts, and complete root cause analysis.
* Offer suggestions for improving support services.
* Install, remove, and record movement of technology equipment.
Requirements:
* 3+ years’ experience in a similar role.
* Proficiency in SQL, .Net, Microsoft Windows, and Office 365.
* Strong troubleshooting skills and ITIL understanding.
* Excellent documentation skills and IT security awareness.
* Flexible working hours and occasional travel may be required.
If you’re ready to excel in a challenging yet rewarding role, apply now!
IT – ANALYST – ENGINEER – 2ND LINE – SUPPORT – SERVICE DESK – 365 – MICROSOFT OFFICE – SQL – OFFICE – INFRASTRUCTURE – NETWORKS – ITIL
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