Fraud Analyst

Job Summary:

JOB DESCRIPTION

Job Title: Fraud Analyst

Location: Remote UK

Contract Terms: Fulltime Permanent (Flexible Shift)

Summary:

Fraud Analyst is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way. The position also includes the prevention of chargeback losses through the processing of chargebacks.

Essential Duties & Responsibilities:

• Complete order screening accurately and in a timely manner.

• Identifying valid or fraudulent transactions.

• Contacting customers via telephone to verify purchases. Position does require regular inbound and outbound customer interaction via phone.

• Identify and communicate potential process improvements in the fraud processes as needed.

• Identify fraud patterns and communicate across team and to management.

• Monitoring voicemail, e-mail, messages, and related information for support inquiries.

• Maintain effective working relationships across internal and external departments, as necessary.

• Review and process chargeback responses to prevent losses.

• Update fraud tools with chargeback outcomes to prevent further losses.

  Skills & Qualities Desired:

  Requirements:

• Proven years of full-time work experience, preferably with at least one year of experience in a customer service or call center role.

• Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus. Other experience may be considered.

• Must have strong written and verbal communication skills, typing ability, and professional telephone manner.

• Must be detailed oriented with strong analytical and organizational skills.

• Extremely proactive and naturally inquisitive.

• Ability to understand multiple systems and processes.

• Ability to work effectively in a fast-paced, rapid changing environment, while managing stress and meeting deadlines.

• Ability to work independently with little supervision.

• Must be reliable, punctual, and have outstanding attendance.

• High school or equivalent needed. Bachelor’s degree a plus.

• Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays.

• Note: Shifts may change due to business needs.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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