Internal Sales Engineer – Front Line Representative, CBS in Truccazzano, Italy

Internal Sales Engineer – Front Line Representative, CBS

Application deadline:

Workplace: Hybrid Position

Job Location: Truccazzano, Milano, Italy

Contract Type: Full-Time

Employment Type: Regular

Grundfos Italy is seeking an experienced Internal Sales Engineer – Front Line Representative for the Commercial Building Service (CBS) Team Division.

The purpose of this role is to contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, instant messaging etc.

Provide first Customer contact resolution on inquiries which can resolve rather shortly and decide on the further processing of business transactions based on defined processes.

Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.

Engaging with the customer is crucial to the success of this role therefore applicants should be able to communicate effectively; have the ability to listen, to empathize with the customer, and project a positive, friendly, helpful and cheerful manner.

Key areas of responsibility:

• You will be responsible for commercial and technical advice on Customer inquiries

• You will create tickets, e.g. request for information, request for quotation and order entry workflow, for own processing or for forwarding to the back office

• You will create processed offers according to the description

• You will track offers according to specifications (e.g. sales guidelines)

• You will follow up on Customer interactions within Service Level Agreement

• You will provide standard pricing and delivery information

• You will identify business opportunities and handover to external sales

• You will create, delete and maintain Customer contact data in the SAP CRM system, enter the incoming orders

• You will contact Customers or internal stakeholders e.g. to resolve missing order data

• You will manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.

What do you need to apply?

You have a positive and resilient personality alongside with digital mind-set. You are customer-focused with the ability to multi-task, prioritise, and manage time effectively. You are highly organised with a strong attention to detail. Moreover, you have the ability to work well under pressure, you are highly adaptable and react positively to change in a fast-paced environment.

Furthermore:

• high school Technical diploma with specialization in electronics and hydraulics

• experience from the world of electric pumps

• have some years of relevant experience in a similar role

• have experience from customer service or sales – preferably within an international company

• are experienced with tenders and quotations at a professional level

• have good IT Skills – preferably SAP experience

• have great communication skills

• speak and write English

If this job sounds appealing to you, please send your resume and cover letter with the authorization to process personal data by clicking on “Apply”.

Why Grundfos?

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

We see diversity as a strength and encourage all qualified candidates, regardless of the background, religion, gender, ethnicity, or age to apply for the job.

To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people)

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.