Technical Support for App Store (German Speaker)

Blu Selection

Location:
Athens, Attica, Greece
Salary:
1100-1300€ gross per month x 14 salaries per year + performance-related bonus (up to 300€)
Type:
Permanent
Main Industry:
Search Customer Service & Call Centre Jobs
Advertiser:
Blu Selection
Job ID:
131122256
Posted On: 
20 September 2024

Quality and Service is what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product advice, following up on logistics, and having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience is, you will have the opportunity to make a difference!
Your responsibilities and impact as Customer Service Agent will be:
In this role, you will be the point of contact with customers in advising, selling, troubleshooting, and even setting up their new products

Identify, reply and solve customer’s requests via phone, email, and chat

You will either be employed as the Technical Support for business clients, who publish their apps, OR for customers, who use the apps

For businesses:

Helping merchants with creating and managing their listings

Supporting businesses in getting their listings verified

Moderating the review management (review removal requests, replying to customer reviews, etc).

Educating business owners on how functions work

Troubleshooting for all upcoming issues

Educating merchants on the app stores business guidelines

For customers:

Supporting customers with creating, setting, and managing their accounts as well as helping them with downloading and installing apps and content

Troubleshooting for all upcoming issues customers face with their account (such as Payment issues)

Processing refund requests

Helping customers report issues related to unauthorized charges and processing related requests

Guiding customers on the usage of Gift cards

Skills, qualifications, and interests you need to succeed in this role:

A native level of German and a good level of English

Preferably experience in technical support

Keeping up to date with tech topics

Being motivated and committed to your work

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Athens for an international career and life experience

Having a valid Greek work permit (required)
What’s in it for you?

A full-time job, 40 hours a week

Salary: approx. # gross per month x 14 salaries per year + performance-related bonus (up to 300EUR)

Schedule: available to work in rotative shifts from Monday to Sunday 8 AM – 10 PM

A private health insurance

A Quality Certified Management Company

A recognized training delivered by the biggest brands

A complete relocation package including:

Flight ticket to Athens

Hotel accommodation for 2 weeks with breakfast

Assistance in finding a flat + real estate agency fee paid by the Company

Flight ticket to your home and back every year

Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties all year round

Your Future Company:
Located in Athens, you will find a company that takes care of you with your career development, language skills, accommodation, and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.

To apply for this job please visit gr.tiptopjob.com.

Job Location