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JOB DESCRIPTION
Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.
The Information and Communication Technology Section (ICTS) is responsible for the running operations of all ICT on-premises and cloud datacenters, cloud platforms and services, business applications, corporate websites, helpdesk, videoconferences, security services, hardware, software, network, and telecommunications services. This includes application system analysis, design, development and maintenance, local and global telecommunication networks, commercial hardware and software installation and operation (at both desktop and network levels), internet, and email. ICTS is also providing network and support services to other UN Agencies in UN Bonn Campus. ICTS is working in close collaboration with UNDP ITM department.
Under the supervision the Infrastructure Team Leader the incumbent contributes in planning and designing the ICT infrastructure components for corporate UNV requirements; and provides technical expertise in the design, implementation and oversight of initiatives driven by business needs.
Duties and Responsibilities
1. Data Centers
- Plan, install and maintain ICT Hybrid infrastructure and ICT services.
- Administer Linux Infrastructure
- Administer Windows Infrastructure
- Administer Multiple Directory Services on site and in Azure-cloud services
- Maintain Public and Private DNS services
- Manage VMWare plus Hyper-V, in addition to cloud infrastructure
- Manage SAN/NAS storage infrastructure, and Backup infrastructure.
- Plan, implement and improve the on-prem Postfix/Linux messaging system
- Ensure data/media recoverability by implementing a consistent schedule of system backups and database archive operations.
- Prepare and update system administration documentation and server operations manuals.
- Analyze performance problems and implement solutions to enhance functionality, reliability and usability.
- Implement and maintain IT security systems, such as IPS, ATP, and multiple Checkpoint Firewalls
- Analyze critical infrastructure devices and systems for weaknesses, threats, vulnerabilities and controls.
- Administer and Maintain TLS and SSL certificates for all target systems within the Hybrid infrastructure
- Administer Identity and Access Management infrastructure
2. Network Infrastructure Administration
- Administer Cisco Infrastructure (wired + Wireless)
- Administer Meraki infrastructure (wired + Wireless)
- Plan, install and maintain firewalls, routers, switches, cabling system and patch panels.
- Design network architecture including, DMZ, ISP access, WAN, reverse-proxies and VLANs.
- Manage Virtual Private Network technology infrastructures, including site-to-site VPN, and User Remote Access VPN.
- Coordinate with Common Services Unit, telecommunication providers and ISPs to manage Internet connectivity and service.
- Update network diagrams and network operations manuals.
- Monitor IT infrastructure and services using Network Monitoring system in order to pro-actively troubleshoot system anomalies.
- Plan, install and maintain wireless network infrastructure for the LEU tower
- Plan the implementation of ICT disaster recovery and business continuity mechanisms.
3. Cloud Infrastructure
- Administer Azure Front Door CDN
- Administer Imperva CDN
- Administer Mailchimp/Mandrill Messaging subscriptions
- Administer Cloudflare DNS
- Administer UNICC/Geneva remote Hybrid Presence
- Administer Azure B2C multiple subscriptions
- Administer Azure DevOps
- Administer Azure Permission Model for users, vendors, and partners
- Administer Salesforce Access to end-users
- Administer Cloud Printing
Competencies
Core Competencies
Achieve Results:
- Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:
- Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously
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- Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility
- Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination
- Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner
- Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion
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- Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies
Knowledge Generation
- Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need
Customer Satisfaction/Client Management
- Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
- Look for ways to add value beyond clients’ immediate requests.
- Ability to anticipate client’s upcoming needs and concerns.
Network, Communication and Infrastructure Management
- Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT.
IT Security Management
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- Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP/UNV systems and data safe. Knowledge of ISO 27001 principles.
IT Continuity and Disaster Recovery
- Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.
Required Skills and Experience
Education:
- Secondary Education, preferably with specialized certification in Computer Science, Information Systems, or related field.
- University degree is desirable, but it is not a requirement.
Experience:
- Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of technical experience in IT infrastructure, system/network administration and user.
- Knowledge and experience of multi-platform server environment, Windows, Linux, Azure, AAD, B2C. Hybrid infrastructure.
- Experience in writing technical documents and providing tier3 support to helpdesk. Knowledge of ITIL model and processes is an advantage.
- Knowledge and experience of Cisco, Azure, SAN/NAS, Hypervisor, Apache/IIS, DNS, O365, Checkpoint Firewalls, RDBMS are necessary
- IT certifications are desirable.
- Fluency in written and spoken English.
- Fluency in an additional UN language is desirable.
- Working knowledge of German is an advantage.
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Disclaimer
- Only short-listed applicants will be contacted.
- The successful candidate will hold a UNDP letter of appointment.
- This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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