HR Advisor in Greenock, United Kingdom

HR Senior Analyst (HR Advisor) – Band 3

The purpose of this role is to deliver professional, consistent and commercially compliant HR guidance and advice services to employees and line managers within Cigna UK. This role will support the HR Business Partners, UK HR Manager, HR Director and work collaboratively with HR COE partners ensuring a strong focus on continuous improvement to drive customer service excellence aligned with the overall business and HR strategy.

Main duties/Responsibilities

Provides detailed and accurate HR and employee relations advice, is able to demonstrate considerable resilience to influence, coach and support to line managers in the resolution of performance management, absence management and all other employee relations issues including investigations involving misconduct and grievances. Ideal candidate must have considerable experience of managing complex ER caseloads effectively.

Manage internal and external inquiries and requests related to the HR function

Manage ER processes across the business as directed by the HRBP and or the Head of HR

Support HR programmes and practices – this includes staffing processes, reward programmes, performance management, absence management, Equality & diversity initiatives and effective communication processes

Provides fresh insights, ideas and new processes where appropriate to streamline services

Review HR policies and update as required following any company, regulatory, compliance updates

Support Cigna Health & Wellbeing Initiatives, Reward and Recognition Programmes and all HR projects & initiatives

Maintain effective communication with the HR Team and COE partners by liaising, as required, with internal teams such as Payroll, Talent Acquisition, Learning & Development, Finance, Compensation & Benefits

To support and work with the business to drive employee engagement and accountability for superior results

Assist HRBP’s and the UK Head of HR supporting the full employee lifecycle

Compiling and maintaining paper, digital, and electronic employment records

Maintaining HRIS systems and preparation of HR reports and information

Preparation of routine letters and documentation

Supporting with any HR communications, events, seminars

Continuous learning of best practice to improve HR efficiency

Provides support for the HR mailbox administration

Experience Required

3-5 years general HR experience

Employee Relations experience

Detailed understanding of HR policies and procedures and how to apply them and be able to apply best practice codes of practice from CIPD and ACAS

Education/professional qualifications required

CIPD Qualified or working towards this

Educated HND Level

Skills

Excellent problem solving and analytical skills.

Employee Relations skills and experience

High levels of initiative with a proactive and solutions driven approach

Ability to communicate well in a clear and concise manner

Ability to research, prepare and deliver internal presentations in a range of formats and settings

Strong negotiation, influencing and persuasive skills

Able to operate as a respected and influential member of the HR team

Good attention to detail with a focus on continuous improvement and excellent customer service delivery

Excellent organisational and prioritising skills

Awareness of the need for total discretion when handling confidential information

Ability to manage time and workload to meet deadlines and provide an agile and responsive service to customers, while managing expectations

Ability to work on own initiative and proactively improve processes within the team

Ability to work flexibly to support changing department/business needs

Team player

Willing to work in office environments in both Greenock and Glasgow at least 2 days per week and more as service needs dictate

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.