Field Services Operations – Field Service Analyst

Job title:

Field Services Operations – Field Service Analyst

Company:

Darwin Rhodes

Job description

Core competencies, knowledge and experience:

• At least 3 years hands on experience in Field Support Services.
• Strong customer service skills
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Clients: Windows 10, Windows7, Windows XP, IOS
• Servers: Windows 2003, Windows 2008, Windows 2013
• Dell OEM Certified Technician for ordering parts through OEM and parts replacement
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Strong Microsoft operating System installation and troubleshooting skills
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Basic knowledge to support Mac and iOS devices
• Knowledge to support Multifunctional Devices, Smartphones, PDA’s, iPhone’s, iPad’s & BYOD
• Experience in IT related services with basic understanding of Networks, Client Servers and Telecoms
• Ability to successfully pass a background security check
• Experience including remote control of PCs and video conferencing knowledge
• Rotational On-call for executive support

Technical / professional qualifications:

• High school degree or GED required. Bachelor’s degree preferred.

• Microsoft certifications

Business & Behavioural Skills

• Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management
• Ability to interact with customers to ensure that the service is flexible, efficient and responsive
• To work through issues analytically to a successful conclusion
• Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
• Experience of working with multi-discipline teams in distributed locations.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Use of ITIL service management framework to deliver best practice
• Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
• Self-motivated. Ability to learn new technologies on own.
• Strong technical aptitude and ability to research and solve complex issues independently
• Ability to work as part of a team.
• Ability to participate and contribute during crisis times, assist team members/leads, as needed.
• Show adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements and timings of shifts based on business requirements.
• Demonstrate ownership and responsibility in all assignments
• Build and nurture positive working relationship with customers with the intention to exceed their Expectations.

Expected salary

Location

Grimbergen, Brabant Flamand

Job date

Wed, 28 Aug 2024 22:25:42 GMT

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