Security Cleared UC Video Engineer

Job title:

Security Cleared UC Video Engineer

Company:

HP

Job description

Security Cleared UC Video EngineerDescription –Joining HP means more than just the opportunity to work with some of the most inspiring minds in the industry. It means being part of a company that cares about bettering the community and protecting the environment. It means a supportive, challenging work environment where you can thrive personally and grow professionally. It means being part of an internationally recognized and respected brand. It means opportunities to work on technologies that are transforming the way people communicate.At HP, our people are our most valuable assets. We’re looking for innovators, original thinkers, and resourceful problem-solvers. We encourage our associates to think creatively and act collaboratively. We want to hear your ideas, big or small. Whatever your role at HP, you’ll play a part in shaping the future of communications technology. If that sounds exciting to you, we invite you to join our world-class team.Summary:The UC Deployment Engineer for Video will be working in an onsite role for our Managed Collaboration Services team (MCS), the role will be situated onsite in Mons, Belgium. This role provides a highly visible customer support function through the performance of on-site monitoring and management of the customers install base, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Additionally, the role will require the ability to produce reports based on the customers KPI’s. Instructs customers in the operation and maintenance of the systems. Serves as the first point of contact with the customer in relation to their video estate.Responsibilities will include, but are not limited to the following:Able to present and communicate clearly with clients on the technical details required for Poly, Pexip and Microsoft Teams environments.Work with the Managed Collaboration Service team as well as the HP Support teams to escalate customer issues and provide hot fixes if and when required.Review error messages and log files to troubleshoot and resolve issues that arise in a timely and efficient manner.Provides expert advice for the Poly and 3rd party equipment installed throughout the customers environmentsMaintain and update personal dispatch tickets, trip reports, and customer records in CRM database.Maintain asset management data and change control procedures as required by service entitlement.Overseeing Poly Private Connect performance and capacity management.Engage in longer term project planning and possible consultation servicesEffectively manage customer expectations and resolve conflict resolution/negotiation internally with customer support teams such as the HP Sales Team and the MCS team.Respond to customer inquiries and requests via telephone, email, and chat in a timely fashionDocument all inquiries, requests, resolutions, and follow-up tasks as required.Coordinate technical resources internally and externally as needed to complete service delivery tasks as required.Available to work standard and non-standard work hours with very limited advance notice within stressful customer environments20% international and nationwide travel requiredRequired education, experience, skills:Recognised government Security Clearance for working on government or military sites in Belgium equivalent to Secret (Geheim) or Trés Secret (Zeer Geheim).Bachelor’s Degree in a technical field or equivalent experience required.3+ years of relevant career experience in IT technical services with Poly video technologies and other similar videoconferencing solutions.Experience with Extron, AMX or Crestron AV deployments3+ years of working experience with customer services in direct customer facing role.TCP/IP networking skills required, current Cisco Certification (CCNA or higher) is desired.2 years of Microsoft Teams experience is highly desired with current Microsoft Certifications (MS Teams) preferred.Experience with voice and video using SIP and H.323 standards, including experience with SIP trunks and firewall traversal.Experience with Pexip and Poly Clariti management, reporting, policy servers and has achieved Pexip and Poly CertificationMust have excellent verbal and written communication skills.Analytical skillsExpertise in monitoring tools, ITSM tools, backup and DR toolsPreferred ITIL experienceProactive problem solving and management.Team player with a “can do” attitudeExcellent verbal & written communication skillsWhat do we expect you to bring?Customer FocusedExercises judgment within defined procedures and practices to determine appropriate actionPeople oriented and a team playerStrong English communication skills, ability to build and maintain relationshipsAny other language is a plusManaging own time, goals & objectiveAbility to work and perform under pressureAbility to work independently with minimum supervisionImpact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

#LI-POSTJob – ServicesSchedule – Full timeShift – No shift premium (Belgium)Travel – 25%Relocation – NoEqual Opportunity Employer (EEO) –HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s or your EEO rights as an applicant under the law, please click here:

Expected salary

Location

Diegem, Brabant Flamand

Job date

Sun, 18 Aug 2024 07:58:44 GMT

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