Project and Process Manager

Job title:

Project and Process Manager

Company:

Tibber

Job description

We’re now looking for a Project and Process Manager for our Customer Quality and Training Team at tibber for the next 12 months ensuring that everything we do is according to our Customer Quality Standard.Who we are
At Tibber, we are on a mission to change the energy industry for the better by reducing energy consumption and providing customers with smarter ways to manage their energy use. Our vision is to create a world where energy is cleaner, more efficient, and more accessible for everyone. Join our rapidly growing team as we drive the future of energy tech!About the Role
You will be responsible for managing projects that span new product and campaign releases, impacting both customers and internal operations. Additionally, you will oversee in-house process optimization and automation efforts, ensuring that all initiatives align with our Customer Quality Standards. Your role will focus on delivering projects on-time, within scope, and within budget, while driving efficiency and maintaining the highest level of service for our customers.What You’ll Do:

• Stakeholder & Information Flow Management: Build and maintain strong relationships with stakeholders, ensuring seamless communication and transparency across all project phases. Within our department this also means ensuring all teams are set up and aligned on what is needed in terms of e.g. internal/ external communication, training and tooling needs.
• Live Support on Project Rollouts: Provide hands-on support during project launches, particularly those that impact internal operations or customer experiences, ensuring successful implementation without disruption.
• Documentation, Reporting & Cost Management: Develop comprehensive project documentation, provide accurate reports, and manage budgets to ensure project costs are within allocated limits.
• Risk Prevention: Identify potential risks early in the process, implement preventive measures, and ensure contingency plans are in place to mitigate impact on operations and customers.
• Cross-Department Collaboration: Work closely with other teams to ensure that everyone is aligned with the project goals, processes are efficient, and any cross-functional challenges are promptly addressed.
• Customer-Centric Approach: Keep the customer at the forefront of every decision, ensuring that project outcomes enhance the overall customer experience while contributing to Tibber’s mission of providing smarter energy solutions.

What You Bring:

• Proven experience in project and process management, ideally within a dynamic and fast-paced industry.
• Strong skills in stakeholder management and an ability to communicate effectively across all levels of an organization.
• Hands-on experience with live project rollouts, particularly those impacting internal teams or external customers.
• Solid understanding of documentation, reporting, and cost management methodologies.
• Excellent risk management capabilities, with a proactive approach to identifying and mitigating risks before they become issues.
• A collaborative mindset with the ability to work cross-functionally and foster strong teamwork.
• Customer-centric thinking, with a passion for improving customer outcomes through efficient and thoughtful project management.

About Tibber
Being on a mission to fundamentally change an industry also means being prepared for the unexpected. Tibber is a startup in the true sense of the word, which means we’re on a journey of constant change ourselves. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. The well-known fact that all people are different, and far from everyone is a morning person – are the very reasons why we choose to work with flexible work hours.Starting out with two passionate founders in 2016, we’re now 200+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam and Helsinki, and with that very number growing each week, we’re still just getting started.Tibber is a different company in a very traditional industry. We are aiming to create the best digital tool so that you as a user can apply new technologies to reduce energy consumption and power costs.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Fri, 30 Aug 2024 00:45:24 GMT

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