E-Commerce SCM Support (INTERNSHIP)

Position Summary

E-Commerce channel is a new growing engine for Samsung. This position will take Samsung E-Commerce business to the next level, bringing your strategic & hands-on experience within eCommerce and consumer behaviour in demand & inventory management. The main focus of this role is to maximize customer experience, sales, instock rate and inventory turns through demand planning & inventory/replenishment in a sustainable and profitable way.

Role and Responsibilities

[Demand Planning]

• Analyse the market / trend / promotion effect / consumers’ behaviour, and forecast Samsung products demand on E-Commerce channels, incl. Samsung.com and dropship channels
• Prepare and lead weekly S&OP (sales & operations planning) meeting with relevant teams: commercial, platform, logistics operation. 
• Bridge commercial & operations (logistics) with daily communication and sharing the forecast in order to ensure proper resource & capacity planning.
• Identify and pursue process improvement opportunities, with a special focus on forecasting and supply planning processes, working with commercial teams, divisions’ SCM teams, technical teams (platform, ERP) & operations.
• Daily monitoring of e-store sales performance, to verify the demand accuracy.
• Support management in decision-making with data analyses
• Create weekly/monthly report on E-Commerce performance on Forecast, Sales, Inventory, Target

[Supply / Inventory Planning]

• Achieve and maintain high instock rates on replenishment programs to ensure demand to be fulfilled in time full.
• Set the replenishment strategy that optimizes for availability and cost, and coordinate replenishment with division’s SCM team and factories
• Set the target inventory level, balancing inventory’s trade-off, both not to lose sales opportunity and not to have excessive inventory
• Analyse inventory performance and review the inventory target / replenishment rule.
• Prevent and detect the stock-out / shortage, and find solutions. Guide Commercial / Platform / customer centre on future product availability
• Prevent aging stocks, and find solution with commercial team and divisions SCM team.
• Interact with operations teams and drive efficiencies through team collaboration;

Skills and Qualifications

[Education]

• Master / Bachelor in Business (MBA), Engineering or a Supply Chain / Operation discipline preferred.

[Qualification]

• Strong passion in demand planning, supply planning, S&OP, in-stock management (retail or e-commerce) and analytics
• Working well in matrix organization, working with cross-functional teams collaboratively.

[Skills]

• Profound analytical skills and ability to work with details; Microsoft Excel is essential
• Strong eye for detail and experience with databases and reporting
• flexible, action and results oriented, self-starter, comfortable with computer databases and tools
• Business acumen
• Problem solving skills
• Strong communication & Stakeholder management skills
• Ability to effectively prioritize various tasks in a fast-paced environment
• Language: Fluent English & Italian

[Others]

• Travel required: less than 5%
• Familiarity with statistics or other analytical techniques (Artificial intelligence, Machine Learning) would be plus
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