Project Clerk (Cultural Mediation)

Under the overall supervision of the Programme Manager – Immigration Border Governance (IBG) and the direct supervision of the Project Area Coordinator, the incumbent will be responsible for providing cultural mediation assistance to the Italian Ministry of Interior – Public Security Department in different emergency operations for the fast and precise application of first-entry procedures in the framework of the MED.E.A. project.​

Core Functions / Responsibilities:

• Provide clerical operational support to the Ministry of Interior – Public Security Department at the target duty station within the assigned Immigration Office;
• Support the above Office in the identification procedures of beneficiaries, including in receiving and compiling the asylum-seekers’ claims, accelerated procedures, translating from Italian into the migrants’ mother tongue and vice versa;
• Support the Immigration Office in registering the asylum applications, also through filing and archiving activities;
• Assist the Office in informing migrants and asylum-seekers about identification procedures, including within the Hotspots and other border areas, as applicable;
• Keep the Project Area Coordinator informed of the activities performed, in particular in relation to vulnerable groups in need of specific protection and referral;
• Provide clerical assistance in the mediation activity in an objective and impartial way;
• Provide general counselling on national laws and administrative procedures, in particular those related to asylum;
• Prepare all relevant financial documentation related to the project (payment/ reimbursement/travel) and provide regular reporting to the project team on the activities performed in the assigned duty station;
• Provide a detailed report at the end of service in line with the standard template provided by the project manager;
• Perform any other duties as may be assigned.

Required Qualifications and Experience:

Education

• High School Diploma with 3 years of relevant professional experience;

or

• Bachelor’s Degree or equivalent from an accredited academic institution with 1 year or relevant working experience.​

Experience

• ​​At least 1 year of experience in cultural mediation in the framework of migrants’ assistance, including in assisting asylum-seekers within Immigration Offices;
• ​Previous experience with international organizations, EU Agencies and/or Italian Border Police is an advantage;
• ​Previous experience with the IOM Italy Immigration and Border Governance team is a distinctive advantage. ​

Skills

• ​​Knowledge of the procedures related to the asylum application, including the so-called C3 templated used to file asylum-seekers claims;
• ​Knowledge of the work of the Immigration Office, in particular the International Protection Section (IV section);
• ​Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers’ claims;
• ​Capacity to prevent and mitigate conflicts between the beneficiaries/asylum-seekers and the police officers.​

Languages

• Fluency in ​Italian​ is required (oral and written);
• Fluency in at least one of the following languages is required: English, French, Arabic, Bengali, Chinese, Ukrainian, Somali, Tigrinya, Kurdish, Urdu, Pashto, Dari, Farsi, Hindi, Pahari, Pidgin, Bambara.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, and verification of residency, visa and authorizations by the concerned Government, where applicable. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination against COVID-19.

This post is subject to local recruitment. Only persons holding a valid residence and work permit for Italy will be eligible for consideration.