Senior Analytical Technical Support Engineer

Senior Analytical Technical Support Software Engineer – Hybrid 

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job

The Global Risk Technical Support is looking for a Senior Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components.Our team provide people the opportunity to become a products specialist and be part of a collaborative team with a supportive team spirit!

As a Senior Technical Support in risk solutions, you will:

• Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions including cloud-based environments.
• Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.
• Routinely set and manages internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).
• Routinely build knowledge of SAS and specialized technical and business domain knowledge. Apply expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
• Act as a positive role model for others and mentor new team members. 

Role Competencies 

• Strong working knowledge of SAS products and their applications or specialized products related to the assigned area.
• Risk and financial management skillset.
• Full cycle technical support, from initial contact through resolution.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Work Location: Position is open to work in SAS EMEA offices based on where the candidate is eligible to work.

Required Qualifications

• Bachelor’s degree in Computer Science, Statistics, Finance, Economics, Financial math or related quantitative field or industry domain.
• 8 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.
• Nice to have SAS application experience.
• Experience in implemeting risk solutions.
• You’re curious, passionate, authentic, and accountable. These are our values and influence ever.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected].

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