Lead Online Merchandiser (12 month FTC – Maternity Cover)

This is a 12 month FTC maternity cover.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more! 

JOB PURPOSE

Our Merchandising team partners with eBay to produce a range of tailored shopping experiences.

As client facing Lead Merchandiser, you will coordinate a team to deliver promotional and seasonal campaigns in-line with eBay’s UK trading strategy, specifically across Fashion and Luxury categories. Being one of two Lead Merchandisers, you will form part of the Merchandising department’s senior team and will be responsible for optimising ways of working, mentoring other members of the team and maintaining excellence across the board. 

KEY RESPONSIBILITIES

• Represent merchandising on eBay’s multi-stakeholder, strategic campaigns
• Working closely with marketing, strategy and trading teams to execute and curate the onsite experience 
• Supporting senior merchandisers to manage client briefs from start to finish, supporting inventory planning, wireframing, campaign and events builds and QA-ing
• Drive best buyer experience on all onsite executions, acting as the point of approval for wireframes produced by other merchandisers
• Ensure all campaigns are prioritised consistently across desktop, mobile and email platforms
• Conduct competitor analysis and trend research 
• Regular, in-depth performance analysis and presenting insights to the wider eBay teams
• Supporting eBay’s weekly business as usual activity and coordinating activity internally 
• Create and maintain a critical path for campaigns and other category specific activity
• Support the Senior Account Director with managing resource & scope
• Develop, optimise and execute both internal and client processes
• 3-4 mid-weight and senior merchandisers will report into you

WHAT WE ARE LOOKING FOR

• Minimum of 5 years Merchandising experience, ideally within E-Commerce.
• Experience in building and managing a team
• Deep understanding of the e-commerce landscape, able to identify opportunities and trends using data and insights
• You are ambitious and a strategic thinker
• A good eye for style and retail trends and an interest in current and upcoming trends.
• Highly organised, with excellent attention to detail and the ability to manage multiple projects simultaneously
• Ability to take ownership and accountability
• Experience with various CMS and the ability to quickly grasp new processes or learn new tools. 
• Analytical experience and a degree of business acumen

WE OFFER

• Healthcare with Bupa or Medicash
• 26 days’ holiday exclusive of bank holidays
• Mental health support 
• Company pension scheme with The People’s Pension
• Enhanced family friendly policies
• A flexible, hybrid working policy
• Ride to work scheme 
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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