Entry Tech Support Engrg in GB, United Kingdom

JOB SUMMARY: The Customer Support Representative is responsible for all customer inquiries including (but not limited to) technical support, general purchase questions, order fulfillment, education, product training and general problem solving across all 3D Systems product lines. PRIMARY JOB FUNCTIONS: · Answer inbound emails and calls to ensure complete customer loyalty · Communicate progress, changes, and all issues to customers in a timely manner · Fully understand the workings of the 3D Systems printing machines and associated products to a level suitable enough to support customers in carrying out their own repairs or identifying the need for escalation and on-site visits depending on the product · Own problems and provide solutions · Assist other team members with workload as required Experience: · Number of Years of Related Work Experience: 1-2 years handling technical support in a high volume customer facing environment , Skills & Abilities: · Excellent English language written and verbal communication skills · Basic understanding of the concept of 3D printing · Basic understanding of the concept of 3D modelling · Strong computer skills · Methodical approach to troubleshooting hardware/software issues · Attention to detail · Salesforce experience highly desirable Title: Entry Tech Support Engrg Location: GB-GB-Hemel Hempstead Requisition ID: 240000DG