Wolt
Job title:
Support Manager
Company:
Wolt
Job description
Are you an experienced Customer Support Leader with exceptional management skills? Does leading a team of world class Support Team Leads within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!Role backgroundAs a Support Manager at Wolt, you will lead a team of 5-6 Team Leads, each leading up to 25 associates, and drive the high-quality standard of service we provide to our customers and partners nationwide. With their excellent management skills, our Customer Support Team Leads ensure that our +300 Support Associates are running the operations between customers, restaurant partners, and courier partners smoothly – and you will be their guide, their coach, their cheerleader, and the one always helping them – and us – to raise the bar.What you’ll be doing
- Guide and train the Support Team Leads in order to improve the Associates performance, personal development and well being.
- Implement new work procedures and features and collect feedback
- Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements – get your spreadsheet skills ready, there will be plenty of number crunching to do here!
- Work together with our other Support Managers and Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.
Our humble expectations
- You enjoy leading and growing a team, and do your best to make sure your team always understands the purpose of why they should provide the best possible service.
- You’re tech-savvy and enjoy learning and teaching others how to use our Customer Support tools.
- You are able to translate data into actions and make the leads understand how they are progressing according to the KPI’s.
- You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
- You have strong leadership skills and know-how to motivate your team
- You are fluent in Danish and English.
Expected salary
Location
København
Job date
Thu, 08 Aug 2024 03:14:37 GMT
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