Operations Manager (Courier Safety & Fraud), Delivery – EMEA

Job title:

Operations Manager (Courier Safety & Fraud), Delivery – EMEA

Company:

Uber

Job description

Uber is a global leader in mobility and food delivery, committed to creating opportunities through movement. Our diverse and entrepreneurial culture empowers our teams to innovate and make impactful changes that benefit communities worldwide.About the RoleOn the Uber Eats Regional Operations team, we serve the business and local markets by helping scale our most impactful processes and initiatives, supporting country teams, and driving innovation in the region. The Courier Operations team is responsible for building tools and processes to acquire, engage, and retain a compliant base of Couriers. This includes focus areas such as Courier Access (Onboarding, growth, compliance & document management), Courier Engagement, and Account Integrity. We are looking for a Regional Operations Manager who will focus on Courier Account Integrity to help create new and scale existing processes, ensuring compliance and efficiency across the region.What You Will Do

• Create and scale processes across the region to maintain Courier Account Integrity, targeting duplicate or fraudulent accounts.
• Manage the relationship between EMEA Operations and Product teams, including deploying new features, structuring product asks, and tracking bugs.
• Collaborate with local operations to enhance Courier Account Integrity, considering local regulations and nuances.
• Drive headcount efficiency by centralizing and scaling courier-related processes from a regional level.
• Work with cross-functional teams in Amsterdam, including Regional Ops, Legal, Community Operations, Policy, and CRM teams.

Basic Qualifications

• At least 3+ years of experience in Business Operations, Business Consulting, or Investment Banking with a strong analytical background.
• A Bachelor’s or Master’s degree, preferably in Economics, Business, Computer Science, or Engineering.
• Advanced analytical skills in SQL and Excel.
• Strong problem-solving abilities and capacity to structure challenges into actionable plans.

Preferred Qualifications

• Professional experience in fraud, safety, or online identity verifications.
• Intermediate skills in Python.
• Strong stakeholder management experience, working in diverse, cross-functional, and global environments.
• Proven experience interpreting and communicating data to various audiences, including leadership, and the ability to manage regional projects from design to implementation.

Why Join?At Uber, we support your overall well-being with a comprehensive benefits package, including health, life, and disability coverage, Uber credits, wellbeing reimbursements, and more. We offer a dynamic and inclusive work environment where you can grow your career and make a tangible impact on the world. Learn more about our benefits .We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Fri, 09 Aug 2024 00:10:55 GMT

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