On Site Service Technician – Level II

We are looking for a talented On-Site Service Technician to join our team specializing in Service for our Service department in Lombardia, Italy.

In this role, you will make an impact in the following ways:

• Customer Engagement: By interacting courteously and professionally with customers, you’ll enhance their satisfaction and foster strong relationships, contributing to the company’s positive reputation.
• Efficient Repairs: Utilizing specialized tools and adhering to documented procedures, you’ll ensure timely and accurate completion of less complex engine repairs, minimizing customer downtime.
• Preventative Maintenance: Performing scheduled maintenance activities diligently will help prevent engine failures and extend the lifespan of customer equipment, providing long-term value.
• Issue Escalation: Identifying and escalating unresolved issues promptly ensures that customers receive swift and effective solutions from more experienced technicians or supervisors.
• Accurate Documentation: Completing required documentation meticulously will ensure proper record-keeping for service history, warranty claims, and quality assurance, supporting operational efficiency.
• Service Opportunities: Identifying and communicating additional service opportunities can lead to increased business and better customer support, contributing to company growth.
• Ongoing Training: Engaging in continuous training will enhance your skills and knowledge, enabling you to perform your duties more effectively and adapt to evolving business needs.
• Safety and Compliance: Adhering to Health, Safety & Environmental policies and reporting any issues will ensure a safe working environment for yourself and your colleagues, maintaining compliance with legislation.

To be successful in this role you will need the following:

• Adapt to On-Call Service: Be prepared for the demands of a 24/7 on-call schedule, ensuring you are available and responsive during your assigned shifts.
• Communicate Effectively: Develop and deliver clear, concise, and audience-appropriate communications to address the unique needs of different customers and team members.
• Focus on Customers: Build strong relationships with customers by understanding their needs and delivering solutions that prioritize their satisfaction and long-term loyalty.
• Develop Talent: Invest time in developing your own skills as well as those of your colleagues, aligning personal career goals with the organization’s objectives.
• Manage Complexity: Hone your ability to analyze and interpret complex information, making informed decisions to solve problems efficiently and effectively.
• Pursue Self-Development: Actively seek opportunities for growth through both formal training programs and informal learning experiences, challenging yourself to continually improve.
• Stay Organized and Efficient: Manage your time and tasks effectively to handle the high demands of the role, ensuring that all repairs, maintenance, and documentation are completed promptly and accurately.
• Maintain a Positive Attitude: Approach challenges with a positive and proactive mindset, remaining calm and focused under pressure to deliver the best possible outcomes for customers and the organization.

Education 

• Vocational diploma from a relevant technical institution.
• Apprentice trained power generation or electrical technician with relevant electrical certification is preferred.
• Fluency in Italian and English.
• Locally valid driving permit and potential licensing for compliance with export controls or sanctions regulations.

Experience

• Moderate field service work experience with a background in electrical, electro-mechanical, or mechatronics.
• Intermediate level knowledge of or experience with engine or power generation products.
• Strong problem-solving skills, effective communication, and a customer service-oriented approach.
• Experience working collaboratively in a team environment.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.

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