Account Relationship Coordinator

Job title:

Account Relationship Coordinator

Company:

British Council

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.Account Relationship Coordinator Italy/Croatia/Slovenia (Business Development). Based in Italy – PB 4 (H) – Permanent.Based in Italy – Please note that for this position, no relocation is provided.Candidates must have pre-existing permit to work in Italy.Permanent contract – Full time 35 hours per week – Mon-Fri – annual gross between 29,012.00 € and 39,420.00 € depending on previous relevant experience.Deadline for applications: Sunday 1st September 2024 at 23:59 CETPurpose of the roleThe purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets. The role is also required to proactively resolve issues, add value and ensure delivery on expectations. On a daily basis, the role executes the country key account strategy and plan.
Oversees the account relationship activities of partner test centres and develops with them business opportunities within the geographies (where relevant).Main Opportunities/challenges for this role▪ Understand and foresee country conditions to spot, report and act on opportunities▪ Provide timely feedback on commercial planning scenarios that have changed▪ Achieve sales/ account targets and ensure customer satisfaction
▪ Deliver business through a network of partner test centres (where relevant).Main AccountabilitiesAccount & stakeholder management▪ Delivers the in-year Account Plan
▪ Liaises with B2B support from Operations team to review quality of delivery to support account relationship.
▪ Links with Marketing for targeted events, campaigns and collateral to support retention and value add activity ▪ Inputs into contract review and refresh
▪ Works to defined Account Relationship standards and frameworks.
▪ Maintains accurate and up-to-date records and data in order to support effective and coordinated account management across the organisation.
▪ Conducts research, into business activities, challenges and key personnel in target customer, partner or sponsor organisations to support the exams business in developing new business and cultural relations opportunities for the British Council.
▪ In accordance with an agreed account management plan, coordinates and organises contact between stakeholders in key client/partner/sponsor organisations and the exams business
▪ Takes responsibility for day-to-day partnership scheme delivery and administration, including LEX (where relevant)
▪ Oversees the account relationship activities of partner test centres and develops with them business opportunities within the geographies (where relevant).Winning business▪ Builds relationships and further develops existing networks of clients to cultivate segments
▪ Value adds account extension, cross sell and retention
▪ Raises performance issues and assists in the resolution of why and how ▪ Supports the development of high-quality bids, tenders and proposals by preparing or collating written content/diagrams/financial data/case studies/project plans for the Country/RegionMarket & customer intelligence▪ Ensures product/sector knowledge is up to date and forward thinking
▪ Provides account / country specific input into market intelligence activities, innovation and business development/marketing plan/targets
▪ As required, uses a range of standard processes and techniques to carry out routine research and analysis of actual or potential customer/audience trends – e.g. customer segmentation, demographic profiling, competitor tracking and measurement of market share.Analysis & Reporting▪ Using standard procedures and templates, regularly records and reports on operational activity levels and performance data, to support managers in analysing data and making timely and effective business decisions that respond to operational needs
▪ Contributes data as required, to enable the development and distribution of high quality, customer and market-focused marketing collateralTest Day Support▪ Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.Role Specific SkillsLocal language skills to the CEF C1 level
English language skills to the CEF C1 levelBritish Council Core SkillsCommunicating and influencing (level 2). Relates communications to circumstances.
Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.Managing projects (level 1) Follows project management disciplinesWorks with project management systems and procedures and has a track record of compliance with them as a project team member.Commercial and business Development (Level 1) Reviews dataApplies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.Account and partnership management (level 2) Works with stakeholders and partnersCommunicates regularly with diverse stakeholders, customers and/or partners to build mutual understanding and trust.Role specific Knowledge and ExperienceEssential

• Understanding of building and maintaining relationships with business/institutional clients
• Experience of actively identifying needs and enhancing opportunities with institutional clients.

Desiderable

• Experience of working with UK exam boards
• Knowledge of the educational sector in the country / region
• Experience in or knowledge of business development or marketing in a service sector context.

Certification and Professional QualificationsDesiderable University degree in any subject or qualification in a relevant fieldDeadline for applications: Sunday 1st September at 23:59 CETA connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you have any problems with your application please emailPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Expected salary

Location

Roma

Job date

Mon, 22 Jul 2024 05:04:14 GMT

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