Service Operation Manager

Job title:

Service Operation Manager

Company:

Siemens

Job description

Job Description:Join us and create a better world for our next generation!At Siemens we are curious minds, trailblazers and innovation leaders, united in a unique mission to create a better tomorrow. In Siemens Smart Infrastructure we are looking for a Service Operations Manager to support us in reaching our common goals. We are looking for a colleague to join the eMobility business. You will be responsible for the Customer & Service Partner experience and the regional Service Operations in the order execution, installation, commissioning, and service delivery phase.Main responsibilitiesThe position will see you take charge of four different areas.Order Execution / Project Management:

• You will provide the technical scope of work to customers as agreed in the technical specification according to the agreed time schedule and the calculated cost.
• Plan and manage the delivery of customer orders to sites according to contract requirements and customer expectations.
• Onboard new customers, including on-site and remote commissioning of AC and DC chargers, back-end integration, and software support.

LTSA Management:

• You will develop and manage long term service agreements (SLA/LTSA) towards customers and Service Partners, including performance management tracking, evaluation and continuous improvements.

Field Service & Service Partner Management:

• You will be onboarding new service partners.
• Developing and managing service partner contracts/agreements.
• Supporting the development, completion, and fulfillment of service contracts.
• Performing remote and on-site field service.

Customer Support:

• You will provide the required service level to the customers according to agreed Service Level Agreements and calculated cost/margin.
• Provide customer support and technical case resolutions, including ticketing, dispatching of field service, RMA, claims, and warranty handling.
• To follow up on key performance indicators and proactively engage with customers on charger performance.
• Seek to increase share of wallet with customers.

Main activities

• Service Business Development (new activities and continuous improvement of existing Service concepts).
• Contracting, onboarding, and training of Service Partners.
• Customer support and ticketing, dispatching of field service interventions.
• Claim and warranty handling, including registration of Non-Conformance Costs (NCC) and Root Cause Analysis (RCA).
• Manage and plan corrective and preventive maintenance, incl troubleshooting in collaboration with internal Support, Nordic Support and 2nd/3rd level expert teams.
• Order and manage spare parts for preventive and corrective maintenance.
• Remote and on-site commissioning of chargers and facilitate system integration with 3rd party back-end systems.

What are we looking for?We are looking for a colleague who:

• Has a background in engineering or installation. Experience with eMobility is a major plus.
• Possess a commercial insight in the understanding of value propositions, revenue, cost and profitability drivers in the service phase.
• Has an eagerness to hunt for financial upsides and financially sustainable service models.
• Has a structured approach to project management, development of contracts and in Service Business Development
• Possess solid technical knowledge in SW, HW, commissioning, EPC interfaces and Digital Services.
• Is result orientated, self-driven, proactive and persevering.
• Possess strong Danish and English skills, both written and verbally.

About useMobility is a part of Smart Infrastructure who strive to combine the real and digital worlds across different energy systems, buildings and industries, enhancing the way people live and work and significantly improving efficiency and sustainability.We believe that a better tomorrow starts with how we transform the today. That’s why we are committed to making eMobility a part of our everyday by creating an ecosystem that connects the real and digital worlds. Our products are smart, efficient and innovative – Thus making mobility more sustainable. You can learn more about us here: eMobility charging- Siemens global website – Siemens GlobalWhy Siemens?You will join an open and dynamic workplace where both professional and personal growth are highly valued. We provide excellent career opportunities within an international environment, offering exciting challenges and continuous skill development. Meet your future colleagues here.We prioritize the health and well-being of our employees, offering numerous benefits such as training facilities, company clubs, and a stock program. Additionally, we provide favorable pension plans and health insurance for you and your family. We strive for a healthy work-life balance, fostering flexible and mutually beneficial working conditions.Join us!We will be looking forward to receiving your CV and application. We encourage you to apply for the position as soon as possible, as we will be assessing applications and inviting candidates for interviews on an ongoing basis.If you have any questions regarding the position, please contact eMobility Head Lasse Michael Altmann at [email protected].If you have any questions regarding the recruitment process, feel free to contact our Talent Acquisition Team at [email protected]We look forward to hearing from you!

Expected salary

Location

Ballerup, Hovedstaden

Job date

Wed, 24 Jul 2024 22:24:44 GMT

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