Assessment Services Consultant, Leadership Development, LHH

Job title:

Assessment Services Consultant, Leadership Development, LHH

Company:

LHH

Job description

DescriptionPosition at LHH (Global)Assessment Services ConsultantThis is a global role based in Eastern Europe / PolandThe Assessment Services Consultant provides a key role of delivering assessment services to internal and external customers using LHH Assessment technologies and methodology. Acting as a front-line member of the team to provider timely and accurate responses to service support needs and requests around the world. Our team supports the successful delivery of assessment insights to 40,000+ participants per year and we are proud to do this at scale, speed and delivering career changing insights to our clients.Reporting Relationships:

• You will report directly to the Global Head of Assessment solutions.
• With a dotted line report to a local in-country leader for social and local leadership
• Key stakeholders include global assessment subject matter experts and LHH Talent Portal subject matter experts.
• Frequently interacts with other field & corporate leaders including sales, marketing, finance, & IT.

Direct Reports:

• No

Location:

• Poland / Hybrid working.

Working hours

• General Business Hours (9am – 5:30pm)

Travel:

• None

Language:

• English as primary business language required (Other languages are a bonus)

In this role you can expect toAssessment Solutions Support

• Acting a global resource to our Assessment SMEs and selling community. Supporting on technical expertise requirements to develop new sales solutions and implement best practices to delight our clients.
• Supports with matching our assessment solution suite to client needs, ability to understand assessment constructs and how these add value to individuals and organisations.
• Support on mapping behavioural skills between client environments with LHH assessments

Client Support

• Support our Assessment subject matter experts, in-country resources and clients on a wide range of service and support enquiries. Linked to LHH assessment technology and external partners
• Setting up new and existing clients with access to assessment products and services
• Deliver a level of internal and external customer service which exceeds expectations every time
• Ensure that we deliver services and support to internal customers which meet deadlines and commitments to our contractual clients
• Troubleshoots technical enquiries for clients to provide timely resolutions of conflicts arising in assessment projects as needed

Continuous improvement

• Supporting our internal teams to grow their knowledge and capabilities through the support provided on assessment systems and tools.
• Capturing and sharing user feedback from internal and external sources to help identify trends and improve the end user experience.
• Collaborates with the global team highlight hot spots for improving knowledge and skills across LHH
• Overtime will own support processes for Assessment Technology in LHH to drive a practice of improved support for our clients.

Data management

• Ensures confidentiality of assessment data linked to existing processes and policies to mitigate against risks to sensitive data of our clients
• Works with data sets for participants to deliver data to client teams to drive analytics outcomes

System administration

• Manage administration tasks using LHH Assessment technology, primarily setting up new client accounts. Creation of projects to collect assessment data linked to client projects and programmes.
• Manage email responses back to internal and external clients in line with our global service level agreement via our global assessment inbox
• Track and monitors the types of enquiries that are being handled through shared services support to our assessment SMEs and clients

All About You

• 2 years plus experience working in a professional work setting
• Knowledge of assessment and leadership development technology
• Graduate level education, with a background in Occupational Psychology
• Excellent written and verbal communication in LHH business language
• Willingness to learn new systems and processes.
• Experience with administration and data collection using survey and assessment technology a bonus
• Self-starter attitude combined with strong collaboration skills
• High levels of initiative / self-motivation and drive
• Has a “no dead ends” attitude to solving client needs and drives successful outcomes for stakeholders.

What we offer

• Growth opportunities with a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Comprehensive benefits package including health, PTO, Paid Holidays

About LHHThe world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.This is LHH.Ready for Next.LHH is an Equal Opportunity Employer.For additional information on our Diversity and Inclusion policy, please consult the following link:

Expected salary

Location

Polska

Job date

Sat, 03 Aug 2024 07:36:12 GMT

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