Senior Account & Relationship Manager

Job title:

Senior Account & Relationship Manager

Company:

Wolters Kluwer

Job description

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day through our deep domain expertise.We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.With a global leader, you’ll be part of a growing, business, with operations in more than 50 countries, customers in more than 180 countries, 21,000 colleagues worldwide, and €5.5 billion in revenue.Be the differenceIf making a difference matters to you, then you matter to us.Join us in the fast-moving world of legal tech, delivering state-of-the-art solutions to top-tier global companies.Work with your international client portfolio to help understand how they can best deliver value to their organization using modern legal tech platform solutions. Support us in developing an active and engaged client community.Responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of international customer accounts.Responsible for developing and implementing a comprehensive sales plan that includes new and existing sales strategies for large key accounts.Maintains post-sales contact with large or strategic clients in order to facilitate a positive and productive long-term relationship.Communicates with customers with regards to any account problems and discusses customer concerns and suggestions.Focuses efforts on product feedback, enhancement, upgrades, and development. Reports suggestions to and develops solutions with sales, order processing, and customer support team.Duties And ResponsibilitiesMain Tasks:Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account managementDevelop sales strategy for assigned accounts and successfully manage deals through the entire sales cycleCommunicate with international customers with regards to any account problems and discuss customer concerns and suggestionsNegotiate service/product terms with customers in line with guidelinesReport suggestions to and develop solutions with sales, order processing, and customer support teamMay handle add-on sales for clientsTravel to and attend conferences, events and customer meetings as requiredCreate, without support, and consistently high-quality proposals which always mirror the right value propositionDelivery of presentations solutions to a broad audience, clearly submitting ideas, concepts, and solutions to the customer. Proof the value of the solution, by showing how our software helps the prospect and clients in solving their challenges.Effective Planning and Organizing of own workJob QualificationsCompetencies:Strong qualification skills, able to quickly identify relevant business challenges and effectively position relevant solutionsStrong organizer of own workAble to speak with different levels of the company (from Company Secretary, General Counsel, Legal Counsel to CEO/CFO)Empathic, open to listening what people are tellingSolid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industryExcellent communication (both written & oral) and presentation skills. French as native language and good knowledge of the English language, both written and spokenAbility to manage own territory/account and monitor resources accordinglyRequirements:3 years working in Account Management or Sales or other equivalent experience (ideally in sales of services or software solutions)Knowledge of the legal sector is a real plusMaster’s Degree or equivalent relevant experienceServing clients from our Bois-Colombes officeNative French SpeakingExcellent knowledge of the English language, both written and spokeSoft skills:Empathetic – deeply understand the goals, drivers, and needs of clientsService-orientedStrategicExcellent listening and consultative skillsProactive and Self-DrivenExcellent communicatorCapacity to handle high level relationshipsOrganizedWhat we offer:You will be part of a thriving and growing businessYou will be able to work with best-in-class software solutions, actively driving forward the digital transformation of our clients.The ability to be part of a close-knit, international, supportive team, working in a fun environment, who are passionate about Technology and Innovation.You will join a global company that attaches great importance to your well-being with global flex policies, well-being programs, and dedicated learning programs.Hybrid work that allows you to work from home and the officeWolters Kluwer is also an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Location: Bois-Colombes (92), flex-office

Expected salary

Location

France

Job date

Sat, 27 Jul 2024 01:27:59 GMT

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