Customer Service Support with French

Job title:

Customer Service Support with French

Company:

Alorica

Job description

Job Description:We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business’s success. This role will be providing first class service for external / internal customers through email, phone, and customer reviews.KEY JOB RESPONSIBILITIES

• Assist customers with phone/email enquiries related to customer orders, product information and company policies etc.
• Provide customers with complete and accurate resolutions to problems.
• Handle complaints.
• Clarify to the customers the company policies such as returns and exchanges.
• Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.
• Proactively involved in maintaining up-to-date procedure documentations.
• Excellent interpersonal, written, and oral communication skills.
• Escalate issues in a structured way to CS management.

KEY JOB REQUIREMENTS

• Excellent French and English in spoken and written form, other languages are a bonus.
• Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.
• Computer skills: Microsoft office and SAP preferred.
• Ability to stay calm under pressure and handle multiple tasks.
• Excellent interpersonal, written, and oral communication skills.
• Excellent judgment, reasoning, and problem-solving skills.
• Readiness to work fully from the office.

WHY JOIN ALORICA?We Offer So Much More Than a Paycheck

• Competitive salary
• Additional health insurance (incl. dental care)
• Group insurance
• Wellbeing platform

But that’s just the start: here are a few more reasons to consider Alorica.

• Career development opportunities
• Extensive training programs
• Access to top notch technologies and best practices
• Excellent working environment
• Company events

About Us:At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.About the Team: At Alorica, we’re all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.

Expected salary

Location

Polska

Job date

Tue, 30 Jul 2024 22:06:01 GMT

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