Service Fulfiment Operations Specialist

Candidate profile (title) What you’ll need to have

Candidate profile (text) – Default language • University degree (Logistics, Economics, Business Administration or related) and 1-2 years’ experience in the area of expertise

• Retail/home furnishing/supply chain/customer service experience and interest
• Confident and clear communication on English both written and verbal
• Excellent computer skills and high proficiency on Microsoft Office
• Proven analytical and numeric skills and ability to identify required actions
• Experience in problem solving and improving ways of working
• Collaborative mind-set: good in building relationships within the organisation with ability to influence others within the own area of expertise by using communication skills
• High organisational skills and ability to work in a structured way
• Ability to respond to business and customer needs by providing effective solutions within the area of expertise

Key responsibilities (title) What you’ll be doing day to day

Key responsibilities (text) • Responsible for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network connected to service fulfilment including capacity utilisation, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.

• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer.
• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
• Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes, and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations.

Team vision (text) We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

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