Customer Experience Specialist, Delivery – Bristol

What to Expect

As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers’ home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do

• Deliver vehicles to customers’ home or work addresses, providing a professional and positive handover experience.
• Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
• Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
• Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
• Manage delivery schedules and logistics to meet customer expectations.
• Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.

What You’ll Bring

• Full UK driving licence with no more than 6 points.
• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven track record of delivering excellent customer experiences.
• Customer-focused with a positive and professional attitude.
• Flexibility to work on weekends and evenings as required. A passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• A passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] for additional information or to request accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice

Read Full Description